IT Service Desk Engineer Lead

IT Service Desk Engineer Lead – Swindon - £30,000 to £37,000

Leadership position, your move into leadership and more time off, covering days and nights!

We’re partnering with a dynamic IT operation in Swindon that’s searching for an ambitious IT Service Desk Engineer who’s hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests!

As the Shift Leader, you’ll be the go‑to person for escalations, team support, and keeping the service desk running smoothly.

What You’ll Be Doing

• Delivering confident 1st/2nd line support across a busy, enterprise‑level environment

• Owning incidents from start to finish and driving quick, effective resolutions

• Supporting and guiding junior engineers, helping raise the bar across the team

• Playing a key role in improving processes, service quality, and team performance

What You Bring

• Strong experience supporting Windows OS and Microsoft 365

• Familiarity with enterprise collaboration tools like Teams and SharePoint

• Confident with Active Directory, user admin, and group policies

• Networking fundamentals (DNS, DHCP, TCP/IP)

• Hands‑on experience with ServiceNow, Jira Service Management, or similar ITSM platforms

Why You’ll Love This Role

• A real chance to step into leadership — not just talk about it

• A supportive team that wants you to grow and succeed

• Hybrid working - 3 in the office, 1 at home

• A varied, high‑energy environment where no two days feel the same

• Training, development, and exposure to enterprise‑level tech

If you’re a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you.

Please contact pete @ jiyupeople. co. uk

IT Service Desk Engineer Lead– Swindon - £30,000 to £37,000