IT Service Desk Team Lead — Elevate Support & SLAs

Randstad Business Support is seeking an IT Service Desk Team Leader in Portsmouth for a contract of up to six months. You will supervise a team of analysts, balance hands-on escalation with people management, and drive continual service improvements.

Responsibilities include ensuring SLA targets, managing escalations, QA, reporting, and maintaining the knowledge base. Strong ITIL understanding and communication skills are essential.

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