IT Support Apprentice

About the Role

Our client is looking for a diligent and customer-focused IT Support Apprentice to join their technical support team in Manchester . This role provides an excellent foundation in IT support, covering hardware, software, and network troubleshooting. You will be the first point of contact for IT issues, assisting employees and ensuring the smooth operation of our technology infrastructure. The position involves a mix of on-site support and remote assistance, offering a dynamic learning experience within a collaborative IT department. You will play a crucial role in maintaining our digital workspace and supporting our team's productivity.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Escalate unresolved issues to senior IT staff with detailed problem descriptions.
• Assist in maintaining IT inventory and documentation.

Requirements

• Strong interest in IT and technology.
• Good understanding of common operating systems (Windows, macOS).
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple tasks.
• A minimum of 4 GCSEs at Grade C/4 or above, including Maths and English (or equivalent).

Benefits

• Full-time apprenticeship program with structured learning.
• Competitive apprentice salary.
• Gain industry-recognized certifications in IT support.
• Mentorship from experienced IT professionals.
• Opportunity to work with a variety of hardware and software technologies.
• Hybrid working arrangement to support work-life balance.