IT Support Technician Apprentice

Introduction

The IT Support Technician Apprentice will work as part of HALO’s ICT team, providing first and second-line technical support to staff across the UK and more than 30 overseas programmes. Based at HALO’s London office, you will help maintain and support Microsoft 365 services, user devices, and ICT systems.

About the Employer

HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000staff. Most of our staff are local employees and include a growing number of women.

Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while alsoassistingthose affected by active conflict and endemic violence.

HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.

What You’ll Do

• Assist staff with all their technical needs
• Triage and manage IT requests submitted to the IT Service Desk
• Setup and image devices (laptops, mobiles etc.)
• Day to day support of management for the HALO Trust’s Microsoft 365 estate
• Support the IT Support Services Manager with purchasing and managing of software licences
• Maintain and troubleshoot ICT infrastructure, keeping everything running smoothly. (i.e networks, audio and video conferencing systems, backups, etc.)
• Assist in the implementation of information technical controls to help ensure that internal information security policies and data protection laws are upheld
• Maintain inventory of all ICT assets
• Design and deliver training sessions to empower staff with tech skills
• Collaborate with in-country programme teams, providing guidance, support, and training
• Think outside the box and propose innovative solutions to improve our systems
• Any other duties allocated by the line manager or senior management following consultation with the post holder
• Uphold HALO’s core values and standards, promoting its ethos and mission statement
• Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding

Training Outcome

Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Initiative

Qualifications

• Essential - GCSE - English - 4/C
• Essential - GCSE - Maths - 4/C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- FridayShifts to be confirmed

Expected Duration: 1 Year 5 Months

Training Provider: TECHNICAL PROFESSIONALS LIMITED

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