Junior Customer Service & Office Administrator

What We Offer

Excellent salary 30 days annual leave (Inclusive bank holidays) Workplace pension scheme Free Training and Development Employee long service rewards Employee well-being services Free uniform (and PPE) Life insurance

About the Role

As a Junior Customer Service Advisor / Office Administrator, you will be a welcoming first point of contact for Motofix customers, supporting them throughout their vehicle repair journey. Working alongside experienced colleagues, you will combine customer service with day-to-day office administration, helping the repair centre run smoothly while developing your skills through training and practical experience.

Key Responsibilities

Customer Welcome – Greet customers professionally and provide a friendly, helpful reception service. Bookings & Scheduling – Assist with vehicle bookings, appointments and customer collections. Customer Support – Help customers understand the repair process and provide updates, referring complex queries to experienced colleagues. Records & Systems – Maintain accurate customer, vehicle and repair records, with training provided. Payments – Assist with insurance excess payments and related records under guidance. Enquiries – Respond to telephone and email enquiries promptly and professionally. Office Administration – Support filing, document preparation, data entry, correspondence and general office organisation.

About You

You are friendly, reliable and organised, with a genuine interest in helping customers and learning new skills. You enjoy working as part of a team, communicate clearly and take pride in getting the details right. Previous automotive experience is not essential; a positive attitude and willingness to develop are more important.

What We Look For

A welcoming manner and a genuine commitment to good customer service. Good organisation skills and the ability to manage several tasks with support. Clear verbal and written communication skills. Basic Microsoft Office and computer skills, with willingness to learn new systems. Attention to detail when handling customer information and administrative records. A helpful team player who is willing to learn and take responsibility. Previous customer service or office experience is desirable. Willingness to assist with general repair centre administration and customer support.Interested? Apply today!

Our Recruitment Team will review applications and aim to provide an update within 5 working days of the vacancy closing date. Please visit our website to view our Privacy and Wellbeing Policies

Salary: Up to £29,741.40 per annum Contracted Hours: 45 hrs per week Attended Hours: 07:30-17:00, Mon-Fri (on-site)