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Key Account Manager

Posted by Placements24
oxford, oxfordshire, OX1 2JD, United Kingdom
Permanent·On-site
Full time
£52,000 - £52,000 Per Annum

Job Description

About the Role

Our client is looking for a strategic and relationship-driven Key Account Manager to manage and grow their most important client relationships in the Oxford region. This role is focused on understanding the complex needs of our top-tier clients, developing tailored strategies to meet those needs, and ensuring long-term partnerships. You will act as the primary liaison between the client and our company, driving satisfaction, retention, and expansion opportunities. This is a senior role for a seasoned professional who excels at building and maintaining high-value client relationships.

Key Responsibilities

Develop and execute strategic account plans for a portfolio of key clients.
Build and maintain strong, long-lasting relationships with senior stakeholders at client organizations.
Identify and pursue opportunities for upselling and cross-selling within existing key accounts.
Act as the primary point of contact, ensuring client satisfaction and prompt resolution of issues.
Collaborate with internal teams to deliver exceptional service and value to key clients.
Conduct regular business reviews and provide insights into client performance and strategy.

Requirements

Significant experience (5+ years) in Key Account Management or a similar senior client relationship role.
Proven track record of successfully managing and growing large, complex client accounts.
Excellent negotiation, communication, and presentation skills.
Strategic thinker with strong business acumen and problem-solving abilities.
Demonstrated ability to build trust and rapport with C-level executives.
Must be based in or able to commute to Oxford regularly for client and team interactions.

Benefits