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Key Account Manager

Posted by Placements24
cambridge, cambridgeshire, CB2 1SN, United Kingdom
Permanent·Hybrid
Full time
£42,000 - £42,000 Per Annum

Job Description

About the Role

Our client is seeking a strategic and relationship-driven Key Account Manager to manage and grow their most valuable client relationships in Cambridge . This role demands a deep understanding of client needs, proactive account planning, and the ability to deliver exceptional value consistently. You will serve as the primary liaison, ensuring client satisfaction, identifying opportunities for expansion, and fostering long-term partnerships. Joining our client in Cambridge means becoming part of a forward-thinking organization that prioritizes customer success and offers substantial growth opportunities.

Key Responsibilities

Develop and execute strategic account plans for a portfolio of key clients to maximize revenue and client retention.
Serve as the main point of contact for key accounts, building strong, trusted relationships with senior stakeholders.
Identify and pursue opportunities for upselling and cross-selling new products and services to existing clients.
Conduct regular business reviews with clients to assess performance, gather feedback, and align on future strategies.
Collaborate with internal teams (e.g., product, support, marketing) to ensure seamless service delivery and client satisfaction.
Monitor market trends and competitor activities to provide strategic insights and recommendations to clients.

Requirements

Proven experience as a Key Account Manager or in a senior account management role, managing large or strategic accounts.
Demonstrated success in driving revenue growth and retention within key client relationships.
Exceptional negotiation, communication, and presentation skills.
Strong business acumen and the ability to understand complex client needs.
Proficiency in CRM systems and account management methodologies.

Benefits