Kings Lynn

Job description

Our client, a reputable Building Maintenance contractor is seeking a Resident Liaison Officer to join their team on a permanent basis based at RAF Marham.

Working Hours - Monday - Friday 8am-5pm. 30 minutes lunch.

Duties and Responsibilities.

• Working closely with the site manager to act as the primary point of contact for residents having planned refurbishment and upgrade work carried out to their home.
• To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
• Visiting properties at survey stage to carry out pre-start visits or phone calls.
• Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
• Assist with health & safety checks.
• Deal with complaints including initial and follow up visits.
• Accurately record and acknowledge all customer contacts.
• Maintain communication to the highest possible standards of customer care with residents and site teams.
• General administration
• Some supervisory responsibility overseeing the tradespeople.

What you need

• Experience of working in a similar role.

• Excellent customer service skills and experience of working with the general public in a customer facing role.

• Full driving license

• IT skills specifically Microsoft Office and Excel

• Good knowledge of Health and Safety

Benefits

• Laptop and Smartphone provided

Please apply with your up to date CV via the link