L2/ L3 Support Engineer - Azure & Hyper-V

IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V

The company Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience.

The role

You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects.

Key responsibilities

Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments Administer and troubleshoot Hyper-V hosts and virtual machines Support Azure infrastructure, including VMs, storage and Entra ID Manage Windows Server, Active Directory, DNS and DHCP Support Microsoft 365, including Exchange Online and SharePoint Work tickets through an ITSM/PSA platform to SLA Assist with backup, disaster recovery and migration projectsWhat you'll need

Proven 2nd line experience, ideally within an MSP Strong hands-on Hyper-V experience Practical experience supporting Microsoft Azure Solid Windows Server and Active Directory knowledge Experience with Microsoft 365 administration Confident communicating with customers and prioritising a varied workload Availability to join an out-of-hours support rotaNice to have

AZ-104 (Azure Administrator) Experience with ConnectWise or a similar PSA/RMM tool Exposure to firewalls, VPNs and general networking

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