Lead Maintenance Technician

Key Responsibilities

Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards achieving NPS targets, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards.

Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Facilities Manager with recommended actions and costings where appropriate.

Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the Apartments inspection.

From the Apartment inspections creating a list of maintenance work needed, scheduling framework vendors and contractors as needed, obtaining required supplies and materials, completing all maintenance tasks, and inspecting completed work.

Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works.

Provides the Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.

Inspects work performed by other maintenance team members and contractors to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.

Develops capability of team members in order to meet key performance goals and future succession requirements.

Maintains adequate inventory of spare parts and maintenance materials and works with the Facilities Manager or Community Manager to order supplies and tools as needed to stay within budgetary guidelines.

Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors.

Monitors reactive, statutory and PPM works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property.

Coordinates and monitors minor works contractors and suppliers' standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.

Supports external contractors whilst on site in line with key management policies & procedures, access to accommodation and codes of conduct.

Reviews and actions site risk assessments and method statements as required with the Facilities Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM's, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM.

Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

Demonstrates customer services skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address

Essential

Building maintenance experience in a domestic residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.

Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building.

A strong work ethic and ability to work independently and take ownership of a task/project end to end.

The ability to effectively supervise Contractors and Suppliers.

The ability to work with aptitude to determine the most cost effective solutions to repairs without sacrificing on quality.

A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required.

Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working in a customer-facing role.

Desirable

NICEIC Registered Electrician an advantage.

IOSH qualified

An understanding of HVCA SFG20 maintenance job plans

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business