Lead Property Repairs Helpdesk – Social Housing

Nacro is seeking a Property Repairs Helpdesk Supervisor to lead the CAS-2 Property team in Derby. This full-time, permanent role focuses on delivering an effective repairs service across our CAS-2 portfolio, coordinating with surveyors, contractors, landlords and internal teams to ensure timely repairs and high service standards.

You will supervise the Helpdesk, guide staff, monitor workloads and KPIs, deputise for the Helpdesk Manager, and drive continuous improvement in operations and data

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