Property Repairs Helpdesk Supervisor

Property Repairs Helpdesk Supervisor – CAS-2

Job Type: Full Time, Permanent

Salary: £31,982 per annum

Working Hours: 37.5 hours per week

Enhanced dbs required

Some organisations talk about making a difference, at Nacro, do it every day.

We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference.

We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro’s CAS-2 property portfolio.

Who Are We Looking For?

We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team.

You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high.

This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.

Key Responsibilities

Supervise the day-to-day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery

Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance

Ensure repair requests are processed promptly and in line with contractual and performance targets

Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders

Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues

Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team

Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money

Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews

Support pre- and post-inspections and property condition surveys alongside surveyors

Compile and analyse repairs and maintenance data to produce performance reports and KPI information

Deputise for the Property Repairs Helpdesk Manager during periods of absence

Who Will Thrive in This Role?

Strong communicators who can confidently engage with a range of internal and external stakeholders

Organised professionals who can manage competing priorities and work effectively under pressure

Detail-focused individuals with strong administrative and reporting skills

Collaborative team players with leadership or supervisory experience

Problem-solvers who can respond positively to challenges and changing priorities

Essential Skills & Experience

Minimum of two years’ experience in property repairs and maintenance within the social housing or private rented sector

Ideally experienced within a property repairs helpdesk environment

Strong understanding of the rented and/or social housing sector

Experience managing complex administrative systems

Excellent written and verbal communication skills

Strong organisational skills with the ability to prioritise workloads and meet deadlines

Experience monitoring KPIs and producing performance reports

Good ICT skills, including Microsoft Excel, Word, and Outlook

Excellent attention to detail

Why Join Nacro?

At Nacro, you’ll be part of an organisation committed to creating positive change for individuals and communities across the UK. We value diversity, inclusion, collaboration, and professional development, and we’re committed to supporting our colleagues to thrive.

If you’re looking for a rewarding role where your skills can make a genuine impact, we’d love to hear from you.

Proud member of the Disability Confident employer scheme

Property Repairs Helpdesk Supervisor

Company: Nacro

Salary: £31,982

Hours: Part-time

Location: Derby, DE1 0NQ

Working pattern: On-site

Job type: Permanent

Posting date: 23 Jul 2026

Closing date: 22 Aug 2026

Summary

Property Repairs Helpdesk Supervisor – CAS-2

Location: Derby

Job Type: Full Time, Permanent

Salary: £31,982 per annum

Working Hours: 37.5 hours per week

Enhanced dbs required

Some organisations talk about making a difference, at Nacro, do it every day.

We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference.

We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro’s CAS-2 property portfolio.

Who Are We Looking For?

We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team.

You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high.

This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.

Key Responsibilities

Supervise the day-to-day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery

Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance

Ensure repair requests are processed promptly and in line with contractual and performance targets

Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders

Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues

Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team

Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money

Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews

Support pre- and post-inspections and property condition surveys alongside surveyors

Compile and analyse repairs and maintenance data to produce performance reports and KPI information

Deputise for the Property Repairs Helpdesk Manager during periods of absence

Who Will Thrive in This Role?

Strong communicators who can confidently engage with a range of internal and external stakeholders

Organised professionals who can manage competing priorities and work effectively under pressure

Detail-focused individuals with strong administrative and reporting skills

Collaborative team players with leadership or supervisory experience

Problem-solvers who can respond positively to challenges and changing priorities

Essential Skills & Experience

Minimum of two years’ experience in property repairs and maintenance within the social housing or private rented sector

Ideally experienced within a property repairs helpdesk environment

Strong understanding of the rented and/or social housing sector

Experience managing complex administrative systems

Excellent written and verbal communication skills

Strong organisational skills with the ability to prioritise workloads and meet deadlines

Experience monitoring KPIs and producing performance reports

Good ICT skills, including Microsoft Excel, Word, and Outlook

Excellent attention to detail

For the Nacro Candidate pack please click here

For further information about the role please click here.

Why Join Nacro?

At Nacro, you’ll be part of an organisation committed to creating positive change for individuals and communities across the UK. We value diversity, inclusion, collaboration, and professional development, and we’re committed to supporting our colleagues to thrive.

If you’re looking for a rewarding role where your skills can make a genuine impact, we’d love to hear from you.

Proud member of the Disability Confident employer scheme

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