Lead Qualification Specialist

The Company

IQ Glass is an employee-owned business where our team is at the centre of everything we do. Founded in 2010, we have built our reputation on ambition, rapid progression, and elite teamwork. We are the UK’s undisputed leader in high-end architectural glazing solutions, delivering innovative, bespoke glass installations for luxury residential and prestigious commercial developments worldwide.

The Role

We are seeking a process-driven, fast-working Inbound Lead Qualification Specialist to take full ownership of our high-volume inbound sales funnel.

Every year, we receive thousands of high-value enquiries from premium homeowners, architects, main contractors, and luxury developers. Managing an average of 35 incoming leads per day, you will serve as the commercial gatekeeper of our business. You will rapidly review incoming project data, interpret technical drawings, contact prospects via telephone to qualify their budgets and timelines, and cleanly convert validated leads into opportunities within Salesforce.

This is a dynamic, high-velocity role that perfectly blends technical data discipline with confident customer communication. You are the engine that feeds our elite sales and estimating teams.

REPORTING TO The Marketing Manager

The Responsibilities

• High-Velocity Lead Triage: Own and manage 100% of the inbound sales funnel across web forms, emails, and phone calls, ensuring an initial response time of under 4 working hours.

• Technical Pre-Qualification: Review architectural drawings, specifications, and project scope to determine if the enquiry matches our target criteria.

• Proactive Prospect Outreach: Conduct confident phone calls and structured email follow-ups with architects, project managers, and builders to extract missing project criteria (budgets, decision-makers, and site timelines).

• Salesforce CRM Data Integrity: Rigorously cross-reference data before record creation to completely eliminate duplicates, maintaining immaculate tracking of lead sources and project stakeholders.

• Opportunity Allocation: Successfully convert qualified leads into comprehensive opportunities and strategically allocate them to the most appropriate Sales Consultant based on pipeline capacity and project complexity.

• Pipeline Follow-Up Management: Keep all open leads active with an explicitly planned next step and target date so no high-value project ever goes dormant.

Required Experience / Attributes

Proven Process Discipline: Experience in an Inbound Sales Support, Sales Operations, Technical Administration, or CRM Management role.

Telephone Confidence: Excellent verbal communication skills with the ability to ask probing, inquisitive questions to senior construction professionals and architects.

High Attention to Detail: Comfortable processing high volumes of data quickly without letting quality slip.

CRM Competency: Hands-on experience with Salesforce or an equivalent enterprise CRM is highly advantageous.

Construction Exposure (Desirable): Basic familiarity with architectural drawings, glazing, construction tenders, or technical product sales is a major plus, though full training is provided.

Personal Attributes

• Highly organized, methodical, and energized by clean data and structured workflows.

• Naturally inquisitive, analytical, and capable of making confident commercial triage decisions.

• Thrives in a fast-paced environment where managing a daily influx of 30+ items is seen as an enjoyable challenge.

The Benefits

• Employee-owned business with an annual profit-share bonus and future share options.

• Clear, merit-based career progression tracks into Sales, Estimating, or Marketing.

• Early finish on Fridays & a full two-week break over the Christmas period.

• Private healthcare (including comprehensive cancer cover) after 2 years.

• Fully stocked kitchen (weekly fresh fruit, breakfast, and snacks provided daily).

• Employee Assistance Programme, pension, team building events, and volunteer days