Leisure Centre Assistant Manager

About the Role

Our client is seeking an enthusiastic and capable Leisure Centre Assistant Manager to support the management team at their busy facility in Cambridge . This role involves ensuring the smooth day-to-day operation of the centre, overseeing staff, assisting with membership services, and maintaining high standards of customer care and facility presentation. You will play a vital role in creating a positive and engaging environment for all centre users. The ideal candidate is proactive, possesses strong organizational skills, and has a genuine passion for the leisure industry.

Key Responsibilities

• Assist the Centre Manager in overseeing all operational aspects of the leisure facility.
• Supervise and motivate front-line staff, ensuring excellent service delivery.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Ensure compliance with health, safety, and hygiene regulations across the facility.
• Support the implementation of marketing initiatives and promotional activities.
• Assist with managing facility bookings, events, and the supervision of various activities.

Requirements

• Previous experience in a supervisory or management role within the leisure or hospitality sector.
• Strong understanding of facility operations and customer service principles.
• Excellent communication, leadership, and interpersonal skills.
• Ability to manage multiple tasks effectively and work under pressure.
• Basic knowledge of health and safety procedures.
• A proactive attitude and a commitment to providing a high-quality member experience.

Benefits

• Competitive salary and opportunities for overtime.
• Free use of leisure centre facilities and discounts on activities.
• Comprehensive training programs for staff development.
• A dynamic and friendly working environment in Cambridge .
• Potential for career advancement within the organization.