Leisure Centre Assistant Manager

About the Role

Our client is seeking a proactive and detail-oriented Leisure Centre Assistant Manager to support the management team at their facility in Stoke-on-Trent . This role is vital for ensuring the smooth day-to-day operation of the centre, focusing on customer service, facility maintenance, and staff supervision. You will play a key part in creating a welcoming and safe environment for all visitors, contributing to the overall success and positive community impact of the Leisure & Sports facility. This is an excellent opportunity for an individual looking to grow their career in leisure management.

Key Responsibilities

• Assist the Centre Manager in overseeing daily operations, including staffing, programming, and facility upkeep.
• Ensure high standards of customer service are met, handling inquiries and resolving complaints effectively.
• Supervise and support leisure centre staff, providing training and guidance as needed.
• Conduct regular safety checks and ensure compliance with all health and safety regulations.
• Assist with the management of facility bookings, events, and activities.
• Contribute to marketing efforts and community engagement initiatives to increase centre usage.

Requirements

• Previous experience in a supervisory or management role within the leisure, hospitality, or customer service industry.
• Strong understanding of leisure centre operations and facility management principles.
• Excellent interpersonal and communication skills, with a focus on customer satisfaction.
• Proficiency in Microsoft Office Suite and leisure management software.
• Ability to work flexible hours, including evenings and weekends, as required.
• A commitment to promoting health, fitness, and community engagement.

Benefits

• Competitive salary and opportunities for career progression.
• Generous staff discount on leisure centre services and memberships.
• Comprehensive training and development programs.
• A supportive team environment committed to delivering excellent service.
• The opportunity to make a positive impact on the local community.