Liability Claims Handler

Liability Claims Handler

Location: Stoke
Salary: Up to £40,000 DOE
Working Hours: Monday-Friday 35 hours per week
Working Pattern: Hybrid working available

About the Role

We are currently recruiting for an experienced Liability Claims Handler to join a growing and forward-thinking insurance business based in Stoke.

This is an excellent opportunity for an experienced claims professional to join a supportive team where you will play a key role in managing liability claims from initial notification through to resolution.

The successful candidate will be responsible for assessing and investigating claims, determining liability and damages, negotiating settlements and maintaining strong relationships with clients, claimants and other key stakeholders.

With a strong focus on technology and continuous improvement, this is a great opportunity for someone looking to develop their career within a modern insurance environment. You will receive ongoing support, mentoring and guidance, with genuine opportunities for professional development and progression.

Key Responsibilities

• Manage a portfolio of liability claims from initial notification through to settlement.
• Investigate claims thoroughly, gathering relevant evidence, documentation and information.
• Assess liability, coverage and damages in line with policy terms and conditions.
• Review and interpret policy wording to make accurate and informed claims decisions.
• Maintain regular communication with clients, claimants, solicitors and other relevant stakeholders.
• Provide clear and timely updates on claim progress, next steps and outcomes.
• Negotiate settlements with claimants, legal representatives and third parties.
• Prepare settlement proposals and recommendations where required.
• Ensure client SLAs and service requirements are consistently met.
• Maintain accurate and comprehensive claims records and documentation.
• Ensure all claims are handled in accordance with relevant legislation, regulations and internal procedures.
• Keep up to date with changes in liability legislation and industry best practice.
• Produce reports and summaries for management where required.
• Identify opportunities to improve claims handling processes and customer outcomes.

About You

The ideal candidate will have previous experience within liability claims handling, insurance or a similar claims environment and will be confident managing claims independently.

You will ideally have:

• Previous experience handling liability claims within an insurance environment.
• Strong knowledge of the claims lifecycle and liability assessment.
• Excellent verbal and written communication skills.
• Strong negotiation and influencing skills.
• The ability to analyse complex information and make sound, evidence-based decisions.
• Excellent attention to detail and organisational skills.
• Strong problem-solving abilities.
• The ability to manage a varied caseload and work effectively to deadlines and SLAs.
• A professional and customer-focused approach.
• Experience using claims management systems would be beneficial.

What's on Offer?

• Up to £40,000 depending on experience
• 35-hour working week
• Hybrid working inline with company hybrid working policy
• Additional annual leave with service
• Birthday leave
• Option to purchase additional holiday
• Private medical insurance
• Health cash plan
• Company pension
• Professional qualifications and ongoing development
• Free onsite parking

If you're an experienced Liability Claims Handler looking for your next opportunity in the Colchester area, we'd be keen to hear from you.