Lift & Escalator Operations Administrator

Health, Safety & Operational Assurance

• Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures.

• Support in reviewing contractor RAMS and support with permit approvals.

• Maintain operational records relating to LOLER inspections, audits and contractor performance. Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.

• Asset Performance & Operations

• Register and monitor contractor call-outs, repairs and service restoration activities.

• Maintain asset and defect records through SharePoint and associated systems.

• Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.

• Monitor maintenance programmes, contractor attendance and service delivery performance.

• Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience.

• Contractor & Service Delivery Support

• Co-ordinate contractor activities and monitor performance against contractual requirements.

• Track actions arising from audits, inspections and defect reports.

• Support delivery of major repairs, refurbishments and modernisation projects.

• Administration and reporting.

• Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation.

• Prepare KPI reports, dashboards and operational performance information.

• Support meetings, record actions and track completion.

• Emergency response and technical support.

• Provide support during equipment failures, breakdowns and passenger entrapments.

• Attend site inspections with management and contractors when required.

• Support engineering teams to maximise equipment availability and minimise downtime.

• Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.

• Financial & Administrative Support

• Support in raising purchase orders, processing invoices and maintain accurate records.

• Support expenditure monitoring and departmental reporting

• Update departmental trackers including WIP, defects and emergency response records