Mailroom & Porterage Manager

We are looking for an experienced Mailroom & Porterage Manager to lead mailroom, porterage, courier and distribution services across multiple sites within a secure and highly regulated environment.

Key Responsibilities

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Lead and manage a multi-site team of mailroom operatives and porters, including rotas, training, performance and workforce planning.

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Oversee all inbound and outbound mail, parcels, couriers and internal distribution, ensuring agreed service levels are met.

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Manage porterage operations, internal moves and the movement of furniture, equipment, records and supplies.

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Oversee the secure handling, logging, tracking and distribution of confidential, sensitive and accountable items.

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Manage cash, cheques, valuables and financial documents in line with strict security and audit procedures.

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Ensure compliance with security protocols, GDPR, data protection, confidentiality and regulatory requirements.

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Manage mail screening, X-ray operations and suspicious package procedures where applicable.

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Maintain chain-of-custody procedures and lead incident investigations, audits and corrective actions.

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Manage courier providers, suppliers, budgets and operational costs.

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Act as the key operational contact for clients, handling service issues, escalations and regular service reviews.

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Identify opportunities to improve processes, technology, efficiency and service delivery.

About You

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Current SC Clearance is essential.

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Willingness to undergo enhanced security screening, background checks and ongoing vetting.

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Proven experience managing teams in a security sensitive, highly regulated or confidential environment.

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Experience within mailroom, porterage, facilities, logistics or distribution operations.

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Strong understanding of information security, data protection, chain of custody and security incident reporting.

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Excellent leadership, organisational and stakeholder management skills.

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High level of discretion, professionalism and confidentiality.

Desirable

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DV Clearance.

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Experience within Government, Defence, Financial Services, Critical Infrastructure or secure corporate environments.

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Experience with mail screening, X-ray equipment and suspicious package procedures.

Axiom Personnel is acting as an employment agency in relation to this position