Maintenance Services Manager

Client: Our client is a medium sized, privately owned M&E Contractor who operate within central London and the surrounding Home counties. Coming for a refrigeration and air conditioning background, they have been established for over 30 years they benefit from a large amount of repeat business. Typically, these projects range from £200,000 to £4M in the commercial office sector. With a turnover in excess of £25M they have an established a recognized brand, their clientele includes Tier 1 Contractors such as BW, Parkeray, Mace Interiors. As a result of the company’s expansion they are looking to take on a Service and Maintenance Manager. Role: Service and Maintenance Manager | £80,000 - £85, 000 + Travel + Benefits We are looking for an experienced Service and Maintenance Manager to set up a new department within a leading building services contractor. You will have 2 engineers reporting to you and will work closely with the Office Manager. Your key responsibilities will be to run the service department efficiently; make the department commercially successful; retain customers and develop the business. The role requires a proactive, commercially minded individual with strong technical knowledge of air conditioning and building services, the ability to diagnose and repair HVAC equipment in various environments, excellent organisational skills and the ability to develop long-term customer relationships. Role/Responsibilities:

• Lead and manage the day-to-day operation of the service and maintenance department.
• Oversee planned preventative maintenance programmes to ensure visits are completed within contractual requirements and agreed timescales.
• Coordinate reactive maintenance, breakdowns and emergency call-outs, ensuring issues are prioritised and resolved efficiently.
• Plan and allocate workloads for service engineers, maximising productivity and minimising unnecessary travel and downtime.
• Conduct site inspections and maintain safety documentation.
• Ensure service reports, job sheets, asset registers and maintenance records are accurate, complete and submitted promptly.
• Identify opportunities to improve operational efficiency, service delivery and departmental processes.
• Develop and maintain strong working relationships with clients, facilities managers, consultants and other stakeholders.
• Ensure customer enquiries, complaints and service issues are dealt with promptly and professionally.
• Attend customer meetings and contract reviews as required.
• Identify opportunities to strengthen existing customer relationships and develop additional service and maintenance business.
• Prepare and manage maintenance budgets.
• Negotiate vendor contracts and oversee external contractors.
• Ensure all service and maintenance activities comply with applicable health and safety legislation, company policies and site-specific requirements.
• Promote safe working practices and ensure risk assessments and method statements are followed where required.
• Produce regular reports on departmental performance, including PPM completion, reactive response times, outstanding jobs, revenue, costs and profitability.
• Provide regular updates to the Managing Director on operational performance, customer issues and commercial risks. The ideal candidate:
• Proven experience, minimum of 5 years, in a service and maintenance management role within the air conditioning, HVAC or building services industry, or substantial relevant experience in a senior service engineering position.
• Strong technical understanding of air conditioning, chillers, boilers, ASHP, BMS etc. and HVAC systems, including maintenance, fault diagnosis and repair.
• Leadership and people management skills. Experience managing service engineers, subcontractors and operational workloads.
• Experience managing planned preventative maintenance programmes and reactive maintenance requirements.
• Good commercial awareness, including cost control, quotations, contract performance and profitability.
• Strong organisational, planning and problem-solving skills.
• Excellent communication and customer relationship management skills.
• Attention to detail and accurate record-keeping.
• Ability to prioritise competing demands and work effectively under pressure.
• Good IT skills, including Microsoft Office and service management or job scheduling systems.
• Full UK driving licence.
• A professional, practical and customer-focused approach.
• Relevant technical qualifications eg NVQ Level 3+, HNC Engineering. In return they offer:
• A healthy pipeline of work.
• A real opportunity for growth and development.
• The opportunity to move up the management ladder