Major Works and Dispute Resolution Officer

Fraser Edward Recruitment is delighted to be recruiting on behalf of a social housing client for an experienced Major Works and Dispute Resolution Officer to join their Home Ownership Team based in Harlow on an initial one-year contract, with the possibility of extension.

This is an excellent opportunity for a knowledgeable housing professional to play a key role in managing major works consultation, leaseholder recharges and dispute resolution, ensuring statutory compliance while delivering a fair, transparent and customer-focused service.

Please note that the successful candidate will be required to work on-site four days per week.

The Role

As Major Works & Dispute Resolution Officer, you will lead on statutory consultation processes relating to major works within blocks of flats, ensuring compliance with relevant legislation and supporting the recovery of eligible major works costs from leaseholders.

You will oversee the preparation and issue of statutory notices, liaise with leaseholders and contractors, manage recharging and invoicing activity, and resolve disputes and complaints promptly and professionally. You will also provide support with legal proceedings, including preparing evidence and attending court or tribunal hearings where required.

The successful candidate will combine strong technical knowledge of leasehold legislation and service charge consultation with excellent communication, organisational and problem-solving skills.

Key Responsibilities

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• Lead statutory consultation processes for major works, ensuring legal compliance and supporting the recovery of costs from leaseholders.

• Prepare, issue and manage statutory notices accurately and within required timescales.

• Attend consultation meetings and explain proposed works, legal requirements and payment options clearly to leaseholders.

• Work collaboratively with contractors, contract administrators and internal teams to ensure accurate information, appropriate cost recovery and effective communication throughout projects.

• Undertake site visits to verify works and support the preparation of Notices of Intention and Notices of Estimates.

• Maintain accurate records of consultation, recharging and project activity to support effective handovers and the correct calculation of leaseholder accounts.

• Calculate and issue major works invoices promptly, ensuring charges are accurate and supported by clear breakdowns.

• Manage disputes and complaints professionally, seeking early and fair resolutions wherever possible.

• Prepare supporting documentation and evidence for County Court or Tribunal proceedings and attend hearings when required.

• Contribute to service delivery targets and maintain high standards of customer care, safeguarding and health and safety.

The Experience You Will Bring

To be successful in this role, you will have:

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• Good knowledge of the Commonhold and Leasehold Reform Act 2002, particularly the statutory consultation requirements relating to service charges.

• Knowledge of the Housing Act 1985 and subsequent amendments.

• A good understanding of building contract management and applications for payment under building contracts.

• The ability to read, understand and interpret leases.

• Experience working collaboratively across organisations to resolve disputes and develop effective working relationships.

• Strong written and verbal communication skills, with the ability to explain complex information clearly to leaseholders and other stakeholders.

• Excellent organisational skills, attention to detail and the ability to manage competing priorities and deadlines.

• A professional, customer-focused approach to complaint handling, negotiation and dispute resolution.

Why Apply?

This is an opportunity to contribute to the delivery of an effective social housing service, helping to ensure that major works are managed compliantly, leaseholder charges are administered accurately, and disputes are handled fairly and efficiently.

If you have experience in leasehold management, major works consultation and service charge dispute resolution, and are looking for your next contract opportunity, Fraser Edward Recruitment would welcome your application