Mental Health Support Worker

About the Role

Our client is seeking an experienced and compassionate Mental Health Support Worker to join their fully remote team, serving individuals across Belfast . This critical role focuses on providing vital support, encouragement, and practical assistance to individuals experiencing mental health challenges, empowering them to manage their conditions and improve their overall well-being. You will be a key point of contact, offering empathetic listening and guidance through various digital communication channels, fostering a sense of hope and recovery within a supportive, remote work environment.

Key Responsibilities

• Providing one-to-one emotional support and therapeutic interventions via phone, video calls, and messaging.
• Assisting clients in developing coping strategies and recovery action plans.
• Helping clients to access and engage with community mental health resources and services.
• Monitoring client progress, identifying potential risks, and reporting concerns to the senior team.
• Facilitating online group support sessions and psycho-educational workshops.
• Maintaining accurate and confidential client records in accordance with data protection regulations.

Requirements

• Previous experience in a mental health support role, ideally within a community or remote setting.
• Knowledge of various mental health conditions and recovery-oriented practices.
• Excellent active listening and communication skills, with a high degree of empathy.
• Proficiency in using video conferencing software, CRM systems, and other remote working tools.
• Ability to remain calm and effective in challenging situations.
• Commitment to ongoing professional development in mental health support.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working arrangement, offering excellent flexibility.
• Comprehensive training and continuous professional development.
• Opportunity to work with a forward-thinking organization dedicated to mental well-being.
• A supportive and collaborative virtual team culture.