Migrations Director / Programme Director

Hays are looking for a Migrations Director / Programme Director for one of our local clients:

Negotiable Rate - Inside IR35 Hybrid Working / London (Client site when required) 12 month contract We are looking for an experienced Programme Director (Migrations) to lead two major, large-scale transformation programmes, migrating customers from legacy platforms onto strategic next-generation services.

Key Responsibilities

Lead the end-to-end migration of approximately 30,000 active customer circuits/ports from legacy platforms to a strategic target platform. Lead migration of customer voice traffic from legacy TDM to end-to-end SIP. Own the migration strategy, roadmap, mobilisation, governance and delivery plan. Establish a scalable, industrialised migration capability covering inventory, customer engagement, solution design, cutover and legacy decommissioning. Drive customer adoption while protecting service continuity, revenue and customer experience. Improve migration processes through standardisation, automation and Lean/process improvement. Manage migration performance across volume, cost, quality, pace, risk and benefits realisation. Lead and commercially manage strategic suppliers, including negotiations, SLAs and performance. Coordinate Product, Sales, Technology, Service, Operations and Finance around a single delivery plan. Reduce migration cost while increasing throughput, automation and first-time success. Skills & Experience

Proven leadership of large-scale network, connectivity, telecoms, service or platform migration programmes. Strong track record delivering complex transformation from strategy and mobilisation through to execution and benefits realisation. Experience managing high-volume customer migrations and complex legacy-to-target platform transitions. Strong commercial, financial and supplier management experience. Excellent senior stakeholder and customer leadership skills. Experience driving process improvement, automation and operational efficiency. Strong data-led planning, forecasting, governance and performance management. Telecoms, connectivity, managed services or network transformation experience highly desirable.

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