Multi-Hub Manager

Principle Tasks

• Lead, manage and develop hub-based staff, including cleaners, caretakers and facilities staff, ensuring rotas, training, supervision, performance management and day-to-day operational support are effectively delivered.
• Ensure community centres are operationally ready at all times, including room set-ups, equipment, furniture, stock control and maintaining high presentation standards.
• Take responsibility for the safe, compliant and effective operation of community centre facilities, including health and safety, maintenance management, contractor oversight, building inspections and asset management.
• Ensure hirers, staff and keyholders receive appropriate inductions and comply with Trust policies, procedures and health and safety requirements.
• Manage customer queries, complaints, incidents and anti-social behaviour, implementing appropriate resolutions and maintaining accurate records in line with Trust procedures and GDPR requirements.
• Work closely with Customer Services to maximise community centre occupancy, manage enquiries, support prospective hirers and maintain accurate booking information. Provide cover if required.
• Support the promotion of community centre activities, services and events through appropriate communication channels and community engagement.
• Build and maintain positive relationships with community groups, businesses, partner organisations and stakeholders to maximise community use of the centres and support local initiatives.
• Gather, monitor and review customer feedback to continuously improve services and customer experience.
• Participate in the Trust's keyholder and on-call arrangements, responding to out-of-hours incidents and issues when required.
• Act as a visible and welcoming presence within the centres, ensuring a positive experience for customers, hirers, community members and visitors.
• Work collaboratively across Worcester Community Trust, supporting wider activities, projects, events and organisational priorities where required.

Principal Duties

• Help identify personal training and development needs and participate in training as required.
• Act as a positive role model and champion Trust values, policies and best practice at all times.
• Undertake any other duties appropriate to the post as reasonably required by the organisation.

Communication and promotion

• The ability to communicate effectively with clients, community members, staff, students, partners, and volunteers.
• In all contacts the postholder will be required to present a good image of the Trust as well as maintaining constructive relationships with internal and external associates:
• Internal - Line Manager/Senior Management team/Hirers
• External - Partners at District level as appropriate/Referral partners

Safeguarding and Health and Safety

• To adhere to WCT Health and Safety policies, standards, and guidance at all times
• To adhere to WCT Adult and Child Safeguarding policies, standards, and guidance at all times
• To promote a positive image of the Trust, both through the actual work carried out and the representation of the organization outside work.
• To undertake mandatory Safeguarding, H&S training and any other training associated with the role.
• To adhere to policies and procedures governing professional boundaries, GDPR, Health and Safety, social media and WCT's Code of Conduct at all times.

Other requirements

• The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees, volunteers and service users and is consistent with Worcester Community Trust's Equality and Diversity Policy
• This post is subject to a basic criminal record check under the arrangements established by the Disclosure and Barring Services.
• These duties may vary from time to time without alteration to the general character of the post or level of responsibility entailed. It is expected therefore that the post holder will undertake any other duties commensurate with the post and allocated by their line manager.

What you get

• Be part of an amazing, welcoming passionate community!
• We help you put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions.
• The ability to develop your role and skills

What we offer

• Opportunity for flexible working
• Get an extra day off for your birthday!
• Health Scheme -which contributes towards Opticians, Dentist, Therapy and more
• Great opportunities for training and CPD
• Company Life insurance

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.