Neighbourhood Response Officer - Essex

Location: Basildon & Wider Essex
Contract: Temporary, 2 Months Initially with Potential Extension
Hours: Full-Time
Pay: £19.13 per hour PAYE or £23.19 per hour Umbrella

Are you an experienced housing professional with a passion for creating safe, thriving communities?

We are currently recruiting for a Neighbourhood Response Officer to cover Basildon and the wider Essex area on behalf of a leading housing organisation. This is a resident-facing role requiring regular travel throughout the region, making a full UK driving licence and access to a vehicle essential.

The successful candidate will play a key role in ensuring neighbourhoods remain safe, clean and attractive places to live while supporting residents with tenancy-related matters, safeguarding concerns and anti-social behaviour issues.

Key Duties

• Deliver a programme of regular estate and neighbourhood inspections.
• Identify environmental concerns and drive local improvements.
• Support tenancy management, including sign-ups and tenancy sustainment activities.
• Investigate reports of anti-social behaviour and tenancy breaches.
• Conduct welfare visits and support vulnerable residents.
• Work in partnership with safeguarding teams, social services, mental health services and police.
• Develop and support local community projects and neighbourhood initiatives.
• Liaise with residents, contractors and partner agencies to resolve neighbourhood issues.
• Assist with tenancy enforcement, legal action and court attendance where required. Final Role se Officer PDF

About You

To be considered, you will have:

• Previous experience in housing management, neighbourhood services or tenancy management.
• A strong customer service background.
• Experience dealing directly with residents and community stakeholders.
• Knowledge of ASB case management and tenancy enforcement processes.
• Excellent communication and relationship-building skills.
• Confidence to work both independently and as part of a wider team.
• Good IT skills and the ability to adapt to new systems and processes.
• A proactive, resilient and solutions-focused approach. Final Role se Officer PDF

Essential Requirements

Full UK Driving Licence

Access to Your Own Vehicle

Willingness to travel extensively across Basildon and surrounding Essex regions

Ability to work in a resident-facing, field-based role

What's on Offer?

• Competitive hourly rates.
• Hybrid and field-based working environment.
• Opportunity to work for one of the UK's leading housing providers.
• Immediate start available.
• Strong possibility of contract extension.
• Meaningful opportunity to make a positive impact on local communities.

If you're an experienced Neighbourhood Officer, Housing Officer, Tenancy Officer or Community Housing Professional looking for your next assignment, we'd love to hear from you.

Apply today with your updated CV.