Network Support Engineer

Salary: £35,000 - 42,000 per year

Requirements

• Enterprise Wi-Fi troubleshooting and support
• LAN/WAN experience
• TCP/IP, DNS, DHCP, VLANs and VPNs knowledge
• Experience with switches, routers, firewalls and wireless access points
• CCNA certification or equivalent networking qualification
• Excellent communication and customer service skills

Responsibilities

• Provide technical support across networking, infrastructure and end-user environments
• Troubleshoot and resolve hardware, software, connectivity and Wi‑Fi issues
• Manage and respond to support tickets in line with agreed service levels
• Escalate complex issues to senior engineers where required
• Deliver remote and onsite support to customer environments
• Assist with infrastructure installations, upgrades and migrations
• Configure and support network switches, routers, firewalls and wireless solutions
• Maintain accurate technical documentation and support records
• Work closely with customers to ensure exceptional service delivery

Technologies

• Cloud
• Hardware
• Support
• LAN
• Network
• TCP/IP

More

We are an established IT infrastructure and managed services provider seeking two Network Support Engineers to join our growing technical team in Central London. This is an office-based role, five days a week, supporting a diverse portfolio of customers across the hospitality sector. We offer a salary of £35,000 to £42,000 and the opportunity to develop expertise across enterprise networking, Wi‑Fi technologies, cloud platforms, and infrastructure support.

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