Night-Shift Customer Support Scheduler

Arcus FM seeks a Customer Support Scheduler for night shifts in Redditch. You will schedule engineers via the Aeromark system, coordinating with field teams and stores to meet store requirements and engineer location and availability.

The role requires confidence with computer systems and a proactive, problem-solving approach to urgent issues like power cuts and reactive maintenance, while keeping SLAs and KPIs in sharp focus.

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