Ocean Import Customer Service

Your Next Opportunity At Metro, we are redefining what great logistics looks like. Combining industry expertise with innovative technology, we deliver seamless global supply chain solutions across air, ocean and road freight, helping some of the world's most recognised brands keep their businesses moving. Our success is built on the expertise, passion and commitment of our people. As we continue to grow, we're looking for an experienced Ocean Import Customer Services Coordinator to join our Birmingham team. This is a fantastic opportunity for someone who enjoys building strong customer relationships, managing shipments from origin through to final delivery, and taking ownership of the customer experience. You will join a fast-paced, supportive team where no two days are the same and where your contribution will have a direct impact on both customer satisfaction and operational success. What You'll Be Doing As part of our Ocean Import Customer Services team, you will act as a key point of contact for customers, overseas partners and internal stakeholders, ensuring shipments move efficiently through every stage of the import process. Manage documentation, monitor shipment progress, resolve queries and provide the high levels of service Metro is known for. Your responsibilities will include:

• Managing ocean import shipments from booking through to final delivery.
• Liaising with shipping lines, hauliers, overseas agents and customers to coordinate movements.
• Building strong customer relationships and delivering a first-class service experience.
• Proactively updating customers on shipment progress, delays and key milestones.
• Reviewing and processing import documentation accurately and in line with operational requirements.
• Processing supplier invoices and ensuring costs are captured correctly.
• Escalating any shipment issues or risks and providing regular updates to management.. What You'll Bring We're looking for an individual who combines operational knowledge with a strong customer-focused approach. Ideally, you will have experience within ocean freight imports and enjoy working in a fast-paced environment where attention to detail and organisation are key to success. You'll bring:
• Previous experience within Ocean Imports or Freight Forwarding Customer Services.
• A solid understanding of ocean freight operations, documentation and shipping processes.
• Strong communication skills and the ability to build effective working relationships.
• The ability to prioritise workloads and manage multiple shipments simultaneously.
• Commercial awareness and an understanding of how operational performance impacts profitability.
• Confidence working under pressure and meeting deadlines. What's In It For You? At Metro, we believe our people are our greatest asset. That's why we offer a competitive benefits package designed to support your wellbeing, development and future career growth. Benefits include:
• Discretionary bi-annual bonus scheme.
• Health Cash Plan.
• Retail, leisure and gym discounts.
• Octopus Electric Vehicle Scheme.
• Free on-site parking.
• Company pension scheme.
• Ongoing learning and development opportunities.
• Supportive and collaborative working environment.
• Recognition and reward programmes. Why Join Metro?
• Career Development – We actively promote from within and provide clear progression pathways.
• Cross-Functional Exposure – Gain experience across multiple freight modes and operational functions.
• People-Focused Culture – Work alongside experienced professionals who genuinely support each other.
• Meaningful Work – Help deliver supply chain solutions for leading global brands.
• Technology-Led Operations – Utilise industry-leading platforms and systems to enhance efficiency.
• Growing Business – Join an ambitious organisation investing in both innovation and its people. Ready to Take the Next Step? If you're looking to develop your career within a forward-thinking logistics business and want to be part of a team that values expertise, collaboration and customer service excellence, we'd love to hear from you. Join Metro and help keep global supply chains moving