Online Admissions Advisor

About the Role

Our client is seeking a motivated and personable Online Admissions Advisor to join their team in Liverpool . This hybrid role involves guiding prospective students through the online application and admissions process, providing information about programs, and assisting with enrollment decisions. You will be a key point of contact, utilizing various communication channels to connect with potential students, answer their questions, and support them in their journey to join the institution. The ideal candidate possesses excellent communication skills, a customer-service orientation, and the ability to manage multiple inquiries efficiently within a flexible working environment.

Key Responsibilities

• Advise prospective students on program offerings, admission requirements, and application procedures.
• Respond to inquiries via phone, email, and chat, providing accurate and timely information.
• Guide students through the online application process, ensuring all necessary documentation is submitted.
• Conduct follow-ups with prospective students to encourage application completion and enrollment.
• Maintain accurate student records in the admissions database.
• Collaborate with academic departments and other student services teams to ensure a seamless student experience.

Requirements

• Bachelor's degree or equivalent experience in a related field.
• Proven experience in admissions, student recruitment, or customer service, preferably in an educational setting.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with CRM systems and other admissions software.
• Ability to work independently and as part of a team in a hybrid work model.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid work arrangement offering a balance of remote and office-based work.
• Comprehensive health and wellness benefits.
• Opportunities for career growth within the education sector.
• Supportive team environment focused on student success.