Onsite AV Event Technician - Cambridge

Role Overview:

proAV is a leading global audio visual integrator, delivering AV and event services through client partnerships around the world.

We are looking for an experienced Onsite AV Event Technician to join one of our established onsite teams . Representing proAV and working within our existing onsite team operating, supporting and maintaining the installed AV systems within auditorium and event spaces.

With more than 500 team members worldwide, proAV offers a wide range of opportunities. This role is based within a global technology leader that continues to invest in state-of-the-art technology, services and training.

This is an exciting opportunity for an exceptional technician to make their mark on an established operation, with real scope to drive and enhance the service.

As the Onsite AV Event Technician, you will operate, support and maintain the fixed (permanently installed) audio-visual systems within auditorium, conference suites and divisible event spaces. You will ensure these spaces are always event-ready, deliver the technical running of internal and client-facing events using the installed infrastructure, and act as the custodian of the systems, protecting their performance, configuration and lifespan. Outside of event commitments, you will also support the proAV BAU onsite team with day-to-day meeting room and video conferencing support.

Key Responsibilities

Role Overview:

The AV Event Technician is based permanently onsite and is responsible for operating, supporting and maintaining the fixed (permanently installed) audio-visual systems in the client’s auditorium, conference suites and divisible event spaces. The role ensures these spaces are always event-ready, delivers the technical running of internal and client-facing events using the installed infrastructure, and acts as the custodian of the systems, protecting their performance, configuration and lifespan. Outside of event commitments, the technician also supports the BAU onsite AV team with day-to-day meeting room and video conferencing support.

Event Operation Using Installed Systems:

Operate the auditorium and event space AV for town halls, client seminars, conferences, product launches, training sessions and executive briefings.

Run the installed audio system, including the digital mixing console or DSP-based mixing, radio and wired microphones, lectern and delegate microphones, and room PA.

Operate installed PTZ camera systems, vision switching / presentation switchers, confidence monitors, projection and LED walls.

Manage presentation playback, laptop connections and remote presenters through the installed sources and control system.

Produce hybrid sessions, recordings and live streams via installed encoders and platforms such as Microsoft Teams Town Hall, Zoom Webinars or Webex Events.

Operate installed architectural and stage lighting presets through the lighting / control system.

Configure divisible and combinable rooms (room combining, partition modes) to suit each event layout.

Support assistive and specialist systems, including hearing (induction) loops, assisted listening, simultaneous interpretation and digital signage.

Conduct technical rehearsals and sound checks, brief presenters and stay calm and discreet during live events.

Event Planning & Client Liaison:

Attend planning meetings with event organisers, facilities and catering teams to confirm technical requirements and room configurations.

Advise organisers on what the installed systems can deliver, and specify and coordinate supplementary hire equipment or external production crews where needed.

Prepare running orders, technical riders, cue sheets and room setup notes.

Host and supervise third-party production companies, ensuring their equipment interfaces safely with the house system.

Systems Ownership & Maintenance:

Carry out daily and pre-event system checks so every space is fully operational and event-ready.

Deliver planned preventative maintenance of installed equipment: projector and LED wall servicing, lamp/filter changes, microphone and battery management, cabling checks and cleaning.

Diagnose and resolve faults across control (e.g. Crestron, Extron, AMX), DSP (e.g. Q-SYS, Biamp), AV-over-IP (e.g. Dante, NVX, SDVoE) and video distribution.

Monitor systems through remote management tools (e.g. Q-SYS Reflect, Crestron XiO Cloud) and respond to alerts.

Manage firmware updates, configuration backups and presets under change control, without altering programming outside agreed procedures.

Log incidents and requests in the ticketing system and escalate to the AV integrator or manufacturers under warranty and maintenance contracts, tracking to resolution.

Support the commissioning, testing and handover into service of new or upgraded installations.

Supporting the BAU Onsite Team:

Assist the BAU onsite AV team with day-to-day meeting room and video conferencing support when not engaged in event work, or during peak demand, absence or holiday cover.

Help with morning room checks, incident resolution and white-glove support for executive and VIP meetings across the wider estate.

Share knowledge and skills with BAU colleagues, so the team can provide cover for the auditorium and event spaces when needed.

Documentation & Asset Management:

Maintain as-built drawings, schematics, system configurations, IP schedules and operating guides.

Keep an accurate register of installed assets, spares and consumables.

Write user guides and quick-start instructions for presenters and self-service users.

Recommend improvements, upgrades and lifecycle replacements based on system performance and user feedback.

Follow health and safety procedures, including risk assessments, safe access to rigging and ceiling-mounted equipment, manual handling and working at height.

Essential Skills & Experience:

Proven experience (typically 2+ years) operating and supporting fixed AV in an auditorium, conference centre, venue or corporate events space.

Strong live sound skills on installed systems: digital consoles or DSP mixing, radio microphones (e.g. Shure, Sennheiser), RF frequency management and gain-before-feedback control.

Working knowledge of installed control and DSP platforms such as Crestron, Extron, Q-SYS or Biamp.

Experience with installed PTZ cameras, presentation switchers, projection and LED display systems.

Understanding of signal flow and AV-over-IP (Dante, NDI, SDI, HDBaseT, HDMI) and basic IT networking (IP addressing, VLANs, PoE).

Experience producing hybrid events and live streams to corporate platforms.

Confident fault-finding on integrated systems, working methodically under live-event pressure.

Excellent communication and customer service skills, comfortable working with senior executives, presenters and external clients.

Experience using a ticketing system and working with integrators under maintenance contracts.

Desirable Qualifications:

AVIXA CTS (or working towards it).

Dante Certification (Level 1–3).

Manufacturer training, e.g. Q-SYS Level 1/2, Crestron, Extron, Biamp.

Experience with installed lighting control (e.g. ETC, DMX) and hearing loop systems.

IPAF / PASMA, First Aid or Health & Safety certification.

Experience in a regulated or confidential environment (financial, legal, professional services).

Personal Attributes:

Calm and composed under pressure, particularly during live and high-profile events.

Takes ownership of the spaces and systems, with a strong sense of pride and accountability.

Professional, smartly presented and discreet when handling confidential content.

Meticulous attention to detail, both in event delivery and in maintaining documentation.

Proactive, adaptable and willing to work flexible hours around the events calendar.

Key Performance Indicators:

Events delivered on time without technical disruption.

Auditorium and event space system availability and first-time-fix rate.

Completion of daily checks and planned preventative maintenance schedules.

Client, organiser and presenter satisfaction scores.

Accuracy of system documentation, configuration backups and asset register.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply