Onsite AV Technician

Job Description

Onsite AV Technician

Location: London Salary: £35,000 per annum

About the Opportunity

We are recruiting on behalf of our client, a leading global audio-visual (AV) integration company, for an Onsite AV Technician to join their team based within a prestigious client organisation in London.

This is an excellent opportunity for a customer-focused AV professional to provide technical support for meeting rooms, video conferences, presentations and corporate events. You will ensure AV equipment and systems operate reliably, delivering a seamless experience for clients and users.

Working closely with the wider AV team and senior technicians, you will help maintain high service standards, resolve technical issues and contribute to the continuous improvement of AV services. You will also have the opportunity to support and mentor junior technicians while developing your technical skills through ongoing training.

Key Responsibilities

AV Technical Support and Setup

Set up, configure and dismantle AV and video conferencing equipment to meet client requirements.

Provide technical support for in-person meetings, virtual conferences, webinars and corporate events.

Operate AV systems during presentations, meetings and conferences, ensuring smooth delivery.

Support video calls and webinars, coordinating with remote offices and external participants.

Assist clients with the use of fixed and portable AV equipment.

Test meeting room systems, conferencing platforms and equipment to ensure everything is functioning correctly.

Maintain strict confidentiality when handling sensitive information relating to presentations, meetings and broadcasts.

Incident Management and Equipment Maintenance

Log, manage and track technical incidents through the onsite ticketing system.

Respond to service requests promptly and ensure issues are resolved within agreed timescales.

Identify, report and troubleshoot equipment faults, escalating more complex issues where necessary.

Assist with preventative maintenance schedules for AV equipment and systems.

Carry out routine testing of meeting rooms, AV equipment and associated technologies.

Reporting and Continuous Improvement

Maintain accurate records of work completed, incidents and service requests.

Complete service documentation and administrative tasks within required deadlines.

Identify opportunities to improve AV service delivery and the user experience.

Contribute ideas and feedback to help enhance processes, equipment reliability and service standards.

Teamwork and Client Support

Work collaboratively with AV management, senior technicians and wider support teams.

Communicate professionally with clients, responding to queries by phone, email and in person.

Understand client requirements and provide appropriate technical assistance.

Support and mentor junior AV technicians, sharing technical knowledge and best practices.

Maintain a positive, professional approach when handling challenging situations.

Adapt to changing priorities and operational requirements throughout the working day.

Participate in training and professional development to keep technical knowledge up to date.

Skills and Experience

The ideal candidate will have a strong interest in AV technology, excellent customer service skills and the ability to troubleshoot technical issues efficiently.

You should demonstrate:

Experience providing technical support for AV systems, meeting rooms or video conferencing environments.

Knowledge of AV equipment, presentation systems and common conferencing platforms.

Strong IT skills, including confidence using Microsoft PowerPoint and related applications.

The ability to diagnose and resolve technical issues quickly, minimising disruption to meetings and events.

Experience supporting virtual meetings, webinars and remote participants.

Excellent communication and interpersonal skills, with the confidence to work with people at all levels.

Strong organisational skills and the ability to manage multiple requests.

A flexible, team-oriented approach and willingness to follow established procedures.

The ability to remain calm and professional under pressure.

A commitment to continuous learning and developing technical expertise.

Working Hours and Further Details

Salary: £35,000 per annum.

Location: London, based onsite within a client organisation.

Department: Facilities Management (FM).

Reporting to: AV Services and Coordination Manager.

Hours: Monday to Friday, working a nine-hour shift between 7:00 am and 7:00 pm