Operational and Technology Platforms Lead - ITSM - CMDB - ITIL

Head of Operational & Technology Platforms

Location: Remote - though occasional expensed travel to offices around the UK

Contract Type: Permanent Salary: Competitive salary DOE plus an excellent benefits package including pension, bonus, PMI and car allowance

We are seeking an experienced Head of Operational & Technology Platforms to play a key role in a major global IT transformation programme. This is a leadership opportunity to shape, build and mature a newly established capability responsible for the platforms that support both business operations and the wider technology estate across a global organisation. Working closely with Infrastructure, Service Management, Cyber Security and divisional IT teams, you will ensure platforms are trusted, integrated, scalable and aligned to business objectives.

Key Responsibilities

Define and drive platform strategy, governance and roadmaps. Standardise and rationalise platforms across multiple business divisions. Lead the development of ITSM, ITAM, CMDB and observability capabilities. Deliver greater visibility of applications, assets, licences and technology risks. Manage technology vendors, budgets and platform performance. Build and lead the Operational & Technology Platforms team. Support the delivery of enterprise-wide transformation initiatives from design through to live operation.About You

Significant experience leading enterprise platforms, technical teams or technology functions. Experience working within complex, federated or multi-business organisations. Strong knowledge of ITSM, ITAM, CMDB, endpoint management and observability tooling. A track record of platform transformation, standardisation and continuous improvement. Experience managing technology platforms within engineering, industrial, manufacturing, energy, defence or other asset-intensive environments. Excellent stakeholder management and leadership skills.Desirable Skills & Certifications

ServiceNow, ManageEngine or similar ITSM platforms. Microsoft Intune and endpoint management technologies. ITIL, IAITAM, Microsoft or Agile certifications. Exposure to Operational Technology (OT) environments. Experience within engineering, maritime, defence or energy sectors. Eligibility for UK Security Clearance (SC).Why Apply?

This is a rare opportunity to build a new capability from the ground up, influence enterprise technology strategy, and lead platforms that are critical to business performance across a global organisation. If you're passionate about technology transformation, platform engineering and leadership, we'd love to hear from you