Operational Control Centre Manager (OCC Manager)

Operations Control Centre & Security Manager Location: Wednesbury, WS10 0AR Salary: £56,210 per annum + Excellent Benefits! Contract: Full time, Permanent Benefits: Free Travel on Trams & NX Buses (for you and your partner) + MML Pension + 25 Days Holiday (plus Bank Holidays) Help Keep the West Midlands Moving Midland Metro Limited is seeking an experienced and inspirational Operations Control Centre & Security Manager to lead two critical functions at the heart of our operation. Working closely with the Head of Operations and Safety, you will play a key role in shaping the future of our Operations Control Centre and Security functions, driving continuous improvement, resilience, performance and excellence in customer service.

About the Role

As Operations Control Centre & Security Manager, you will provide visible leadership, ensuring operational effectiveness while maintaining the highest standards of safety, compliance and security. You will oversee the day-to-day management of the OCC and Security teams, while also developing and implementing long-term strategies that support Midland Metro's operational objectives and future growth plans.

Key Responsibilities

• Lead and inspire the OCC and Security teams, creating a positive, professional and high-performing culture.
• Develop and deliver the strategic direction for both functions, aligning objectives with wider business goals.
• Oversee the daily operation of the OCC, ensuring procedures are followed and continuously improved.
• Manage the security strategy across the network and ensure effective security operations.
• Act as the senior operational lead during incidents, emergencies, security events and business continuity situations.
• Analyse operational performance data, identifying opportunities to improve efficiency, safety and service delivery.
• Build strong relationships with internal departments, external agencies and key stakeholders.
• Drive operational excellence through innovation, performance management and continuous improvement initiatives.
• Ensure compliance with all relevant legislation, regulations, policies and industry best practice.
• Prepare and present performance reports to senior leadership teams.
• Lead workforce planning, succession planning, employee development and engagement activities. You will be responsible for ensuring robust training and competence management across the OCC and Security functions, including:
• Support the delivery of the OCC competence management system.
• Supporting and developing training, competence and development frameworks within each function.
• Monitoring compliance through the Training Academy learning platform.
• Identifying and addressing skills gaps across teams.
• Working collaboratively with the Training Academy to develop future talent and succession plans.
• Promoting a strong learning culture focused on continuous professional development.
• Health, Safety & Compliance

About You

We're looking for a confident and engaging operational leader with a passion for developing people and delivering exceptional performance. You will have:

• Significant experience leading operational teams within a safety-critical environment
• Proven experience managing and developing managers and frontline teams
• Strong stakeholder management skills with the ability to influence at all levels
• Experience delivering operational improvements, change initiatives and business transformation
• Excellent decision-making skills with the ability to remain calm under pressure
• Strong communication skills, both written and verbal
• The ability to interpret operational rules, procedures and regulatory requirements
• A positive, solution-focused approach with excellent interpersonal skills
• Good IT skills, including Microsoft Office applications
• Leadership/Management qualification at Level 3 or 4 (or equivalent). Why Join Midland Metro This is an exciting opportunity to make a real impact within a growing and dynamic transport operation. You'll have the chance to shape key operational functions, develop talented teams and play a vital role in maintaining a safe, secure and reliable service for our passengers. Ready to lead from the front and help shape the future of operations and security at Midland Metro We'd love to hear from you