Operational Lead

Job Title: Operational Lead
Contract Type: Permanent
Salary: £69272.98 (£76564.93 is achieved after 12 successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday
Location: Carlisle, Cumbria

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Operational Lead
As Operational Lead for our Multi-Site Customer Service Centre, you will lead the operational delivery of our contact centres in Liverpool and Carlisle (circa 125 FTE) ensuring exceptional customer experiences across all channels. You will be accountable for performance, transformation, continuous improvement, cost control and budget whilst shaping a culture of excellence, innovation, and customer centricity.

About you
We are looking for someone with
• A visionary outlook capable of driving our strategy forward
• A leader who has high energy, can be bold and work in a fast-paced environment
• Significant experience of Operational Management at a sizeable function level (100 FTE+)

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. If required

Applications may close before the deadline, so please apply early to be considered.