Operations & Scheduling Administrator

Job Description

Assured Fire Safety Consultancy Ltd are a leading provider of fire safety solutions, committed to protecting lives and property through high-quality fire protection systems and services. We are seeking an Operations & Scheduling Administrator to support our growing team from our modern office in Fleet. This is an exciting opportunity to join a dynamic and supportive team in a busy environment, with excellent career prospects for the right candidate.

Key Responsibilities

Scheduling & Diary Management

• Take ownership of scheduling appointments, surveys and works for our technical teams and Director. Manage and maintain the company diary, ensuring appointments are planned efficiently. Proactively rearrange schedules when projects overrun, appointments change or unexpected delays occur.

• Liaise professionally with clients regarding appointment changes, delays and revised arrangements. Work closely with our technical team to ensure resources and appointments are coordinated effectively.

• Ensure all necessary documentation, including floor plans, access arrangements and site information, is received ahead of scheduled visits. Create Health & Safety Risk Assessments & Method Statements for inspection and site services contracts from templates (RAMS)

Client Liaison & Office Administration

• Act as the main point of contact for incoming telephone calls, answering professionally and directing enquiries to the appropriate team members.

• Handle client enquiries confidently and efficiently by telephone and email.

• Build and maintain positive working relationships with clients. Follow up on outstanding information and documentation.

• Maintain accurate records and update internal systems.

• Arrange hotel accommodation and travel requirements for staff working away from home. Provide general administrative support to the wider team.

Schedule

• Monday to Friday. 8am – 5pm

• Office based role

Requirements

• A full UK driving licence

• Excellent organisational and diary management skills.

• Good communication skills

• Confident handling telephone calls and communicating with clients.

• Can work independently and also enjoys being part of a team

• Good initiative, dynamic reactive thinker and good problem solving skills.

• Exceptional attention to detail.

• Has good IT skills, including Microsoft Outlook, Word and Excel.

Previous experience in scheduling, service coordination, operations or a similar administrative role is highly desirable.

What We Offer

• Private medical insurance

• Competitive salary, dependent on experience

• Annual bonus scheme

• Company pension

• Social Events

• Free On-site Parking

• Birthday Gift

• Friendly and supportive working environment

• A varied role within a growing company

• Training and opportunities for professional development

• A welcoming and collaborative team

Experience

• Appointment scheduling: 2 years (preferred)

Work Location: In person