Operations Apprenticeship

Operations Assistant

Location: Leeds (Full-time, office-based)

Team: Operations

Apprenticeship Standard: Business Administrator Level 3

Salary: Competitive apprenticeship rate

About the Role

We’re looking for an enthusiastic and organised Operations Assistant to join the Answer Digital team on a Business Administration Level 3 Apprenticeship. This is a brilliant opportunity to build real, hands-on experience across a range of business functions — from keeping the office running smoothly to supporting how we hire, manage, and develop our people.

You’ll be embedded in our Operations team and work closely with colleagues across Resource Management, Talent Acquisition, Finance, and People & Culture. No two days will be the same, and you’ll leave the apprenticeship with a broad foundation and a clear understanding of how a growing digital consultancy operates.

What You’ll Be Doing

In this role, you won't rotate through departments — you'll be actively contributing to all at once. From day one, your week will naturally span all four areas, giving you a rich, varied experience that reflects how a real operations function works.

Office Management

You’ll work alongside our Office Manager to help keep our office running smoothly — a welcoming, well-organised, and fully operational space for the team.

• Supporting with day-to-day office queries, visitors, and supplier coordination
• Helping manage office supplies, equipment, and facilities to keep things running smoothly
• Coordinating meeting room bookings, office events, and team socials
• Supporting health & safety compliance and maintaining a tidy, organised environment
• Liaising with building management and external contractors
• Handling incoming post, deliveries, and general administration

Resource Management

You’ll support the team responsible for matching our consultants to client projects, helping us deploy the right people in the right places.

• Maintaining and updating our resource management system with current project and consultant data
• Assisting with scheduling and tracking consultant availability and bookings
• Preparing reports and summaries to support resource planning meetings
• Flagging capacity gaps or changes to the Resource Management team
• Supporting the coordination of bench activity and internal project allocations

Talent Acquisition

You’ll get a real insight into how we attract and hire great people at Answer Digital.

• Coordinating interview scheduling between candidates and hiring managers
• Managing job posting administration across our ATS and job boards
• Supporting candidate communications and ensuring a great experience throughout the process
• Maintaining accurate and up-to-date records in our recruitment systems

People & Culture

You’ll play a part in making Answer Digital a great place to work.

• Supporting onboarding administration for new starters — from contracts to day-one logistics
• Maintaining accurate employee records in our HR systems
• Assisting with the coordination of learning & development activity
• Supporting engagement initiatives, surveys, and internal communications

Who We’re Looking For

We’re not expecting you to have all the answers — that’s what the apprenticeship is for. But we are looking for someone who is:

• Organised and detail-oriented, with a knack for keeping track of multiple tasks at once
• A confident communicator, comfortable talking to people at all levels
• Proactive and eager to learn — someone who spots what needs doing and gets on with it
• Comfortable working with data and digital tools (Microsoft Office / Google Workspace)
• Friendly, approachable, and a genuine team player
• Discreet and trustworthy when handling confidential information

Entry Requirements

• 5 GCSEs at grade 4/C or above, including English and Maths (or equivalent)
• Must not already hold a qualification at the same or higher level in a similar subject
• Must be eligible for apprenticeship funding (UK resident for 3+ years prior to start date)

What We Offer

• A structured apprenticeship with dedicated study time built in
• A real job with real responsibilities from day one
• A supportive team and dedicated line manager to guide your development
• Exposure to a wide range of business functions from the very start
• The opportunity to build a career at a growing, people-first digital consultancy

The perks of being @ Answer

We’re an Employee-Owned Company. After 12 months – through the Employee Ownership Trust you will be part of the ownership of Answer; a major factor in driving engagement, retention and growth for our people

• Competitive salary
• Flexible annual leave (buy/sell and carry forward)
• Twice a year income-tax free bonus based if company-wide performance targets are met - we're all in this together
• Continuous training and development - if you want to learn, we’ll provide the support you need
• Flexible Pension - we match your own contributions up to 5%
• A flexible Healthcare cash plan so you can fund the care you value most
• A packed social calendar including; end of year party (partners invited) and Summer away days, monthly and quarterly company team socials.
• Parking at Head Offices in central Leeds, plus Cycle2Work & Green Car Lease schemes to help get you here
• The chance to give back – get involved nationally and regionally with partnerships to get people from different backgrounds into tech, as well as lots of charity and community events

Diversity and Inclusion

At Answer we proudly embrace diversity and inclusion - we want to create a safe environment for everyone to bring their true selves to work. We will do everything we can to support your application; if you require any adjustments to be made to your application or interview process please speak to our recruitment team.

A bit more about us

Answer Digital is a highly successful digital transformation consultancy headquartered in Leeds. We’re a company on a fast growth trajectory with a reputation of delivering large-scale, operational critical solutions.

People are at the heart of everything we do - so much so we’re owned by our people. It sets us apart from most digital businesses you’ll meet and defines our culture and values. Our people are invested in everything we do, because we are invested in them.

Don't believe us? Well check out our glassdoor and here what our people have to say!