Operations Manager - London

Reporting to our Commercial Director, you will take overall responsibility for the performance and continued development of your locations, leading and developing our Location Managers while delivering exceptional client and customer experiences, strong commercial performance and consistently high operational standards.

• Lead the overall financial, operational and service performance of your London locations.
• Drive continuous improvement across food, hospitality and service, bringing innovation and flair to each location within agreed commercial and contractual frameworks.
• Manage budgets, forecasting, labour controls, cost efficiencies and financial reporting, ensuring agreed targets are achieved.
• Build and maintain trusted client relationships, ensuring expectations are consistently met and developed throughout the life of each contract.
• Lead regular client meetings and strategic reviews, covering financial performance, customer feedback, innovation, marketing and future development.
• Inspire, lead and develop Location Managers, providing strong leadership, coaching and support to create engaged and high-performing teams.
• Champion employee engagement, training, development and succession planning, creating a culture of accountability, collaboration and high performance.
• Act as a senior ambassador for Houston & Hawkes, building strong partnerships with clients and ensuring Location Managers and their teams remain client and customer focused.
• Continuously identify opportunities to enhance customer experience, increase sales and improve operational performance.
• Ensure the highest standards of quality, presentation, customer service, food safety, health & safety and environmental compliance across all locations.
  Houston & Hawkes is looking for an experienced and commercially driven Operations Manager to lead a portfolio of prestigious catering and hospitality operations across London.
• This is a high-profile leadership opportunity for an accomplished multi-site operator who combines commercial strength with exceptional people leadership, outstanding client relationships and a genuine passion for food and hospitality.,
• A confident and commercially astute hospitality leader with proven multi-site experience within contract catering, workplace dining, premium corporate hospitality or a related sector.
• Proven experience leading and developing Location Managers and high-performing teams across multiple locations.
• Strong commercial and financial management capability, with confidence managing budgets, forecasting and operational performance.
• Exceptional client relationship and stakeholder management skills, alongside a strong background in people development, engagement and performance management.
• An inspirational, visible and approachable leader who is highly organised, resilient and passionate about exceptional food, hospitality and customer experience.
  Alongside the opportunity to lead a prestigious London portfolio, you'll be joining a business that genuinely invests in its people, celebrates success and creates opportunities to develop.
• 25 days' holiday plus bank holidays
• Your birthday off every year
• Enhanced maternity, paternity and adoption leave
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• CODE Hospitality membership, giving you access to one of the UK's leading hospitality communities
• Foodie Socials - bringing our teams together to share new concepts, seasonal food and drink ideas and the creativity happening across Houston & Hawkes
• Private healthcare
• Ongoing learning, leadership development and genuine opportunities for career progression
• Our Summer Awards Party - celebrating the people, achievements and successes across Houston & Hawkes
• An unforgettable Christmas Party at one of London's outstanding venues - bringing the whole business together to celebrate the year in true Houston & Hawkes style, Houston & Hawkes is an award-winning independent caterer creating vibrant, creative and exceptional food and hospitality experiences across some of the UK's most prestigious client sites.
• We're a Certified B Corp, recipient of the King's Award for Enterprise in Sustainable Development 2026 and proud to be ranked No. 14 in The Caterer's Best Places to Work in Hospitality.

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