Operations Manager

Overview

TieTalent, Belfast, Northern Ireland, United Kingdom

We are seeking an experienced and dynamic Operations Manager to join our established care home group. This is an excellent opportunity for a passionate healthcare professional to drive quality improvement and operational excellence across multiple care homes in and around Belfast.

Job details

Job: 2428

Salary: £70,000 - £80,000 per annum + DoE, Car allowance, and Bonus

Location: Belfast Metropolitan Area

Type: Permanent

Responsibilities

• Conduct comprehensive monthly Provider/Compliance visits for each care home, reviewing KPIs, service improvement plans, maintenance documentation, and environmental standards
• Take ownership of care homes\' quality outcomes and performance within the group
• Lead the standardisation of documentation and implementation of best practices
• Participate in Governance Meetings and monthly Central Team meetings to present audit results
• Effectively manage relationships with RQIA Inspectors, Local Authorities, and external professional colleagues
• Maintain regular presence across all care homes, focusing support on underperforming locations
• Develop and monitor action plans with Home Managers following internal audits and complaint investigations
• Provide management coverage during Home Manager absences
• Support Home Managers in delivering business outcomes, including sales and marketing initiatives
• Assist in the development and implementation of care-related policies and procedures
• Evaluate training statistics and organise/deliver training as required
• Support and manage Home Managers through coaching, mentorship, and development
• Conduct disciplinary hearings, appeals, and grievances as directed by Senior Regional Manager

Qualifications

• Registered Nurse qualification (RGN/RMN)
• Significant experience in care home management or quality assurance
• Strong understanding of RQIA requirements and regulations

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Operations

Industries

• Healthcare

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