Operations Service Manager - Care Technology

Operations Service Manager - Care Technology

Full‑time position within Argenti, a partnership operating under PA Consulting, focused on care technology services (TECS/telecare) for councils across the UK. Location: Southwest London, with potential travel to PA’s London office.

Responsibilities

• Service management: oversee the operational care technology service, including referrals, partner coordination, continuous improvement, and operational KPIs.
• Team leadership: manage the service delivery team.
• Risk management: identify risks and develop mitigation plans related to privacy, security, and usability.
• Performance reporting: collaborate with Finance and Performance Manager to produce accurate service performance reports for internal and client use.
• Operational data analysis: analyze data to spot trends, opportunities for improvement, and impact of interventions.
• Stakeholder liaison: lead operational engagement with service user groups.
• Quality Assurance: direct the QA Programme to meet contractual and regulatory (TSA) standards.
• Service development: manage assigned projects from initiation to completion and align them with strategic objectives.
• Service Review: lead the team in reviewing cases and communicating with service user groups.

Qualifications

• Seasoned manager with experience in care technology, social care, and health services.
• Proven managerial experience inspiring complex teams and managing remote teams with diverse stakeholders.
• Passion for adult social care and improving lives of vulnerable service users.
• Good understanding of care technology outcomes.
• Excellent communication skills for independent client engagement and report production.
• Strong organisational skills with project management focus and attention to detail.
• Based in or able to commute to Southwest London twice a week.
• Deep understanding of social care users’ needs.

Benefits

• Health and lifestyle perks with private healthcare for you and family.
• 25 days annual leave (plus a bonus half‑day on Christmas Eve) and option to buy additional days.
• Generous pension scheme.
• Community and charity‑based initiatives.
• Performance‑based bonus.
• PA share ownership.
• Tax‑efficient benefits (cycle to work, give‑as‑you‑earn).

Equal Employment Opportunity

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

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