Oracle HCM Functional Expert

Role: Oracle HCM Functional Expert

Location: Birmingham (Hybrid – 2 Days Per Week On-Site)

Salary: £30,000 - £35,000

Contract: 12 Month Fixed-Term

Network IT are working with a large and highly respected organisation to recruit a Oracle HCM Functional Expert to join their centralised system team.

This is an excellent opportunity for somebody with experience supporting Oracle HCM or enterprise business systems who is looking to further develop their career in applications support, testing, configuration, and system optimisation. You'll play a key role in supporting critical HR and Payroll systems used across a large and complex organisation.

Role Overview

As a Junior Functional Expert, you will support the ongoing maintenance, enhancement, and optimisation of Oracle HCM systems, working closely with Functional Experts, business stakeholders, and third-party support providers.

The role combines system support, testing, data analysis, configuration, and user support activities. You'll be involved in quarterly Oracle releases, regression testing, incident resolution, and improvement initiatives, helping ensure business-critical systems operate effectively and efficiently.

This is well suited to someone who enjoys troubleshooting issues, working with data, supporting end users, and developing their knowledge of enterprise HR and Payroll systems.

Key Responsibilities

Support the administration and maintenance of Oracle HCM systems

Resolve Level 2 support incidents, troubleshooting configuration, process, and data-related issues

Manage requests for positions, work schedules, and system updates

Support quarterly Oracle releases, upgrades, and regression testing activities

Prepare test data, execute test scripts, record outcomes, and provide test evidence

Create and maintain documentation, process maps, knowledge articles, and standard operating procedures

Investigate and resolve data quality issues, ensuring data integrity is maintained

Work closely with business stakeholders, IT teams, and third-party support providers to resolve system issues

Develop reports and support business intelligence requirements

Provide end-user support and contribute to training activities where required

Support continuous improvement initiatives across systems and processes

Essential Skills & Experience

Experience working with Oracle HCM Cloud or a similar enterprise HR system

Experience supporting business systems, applications, or enterprise software platforms

Experience investigating production issues and troubleshooting system-related problems

Experience supporting testing, UAT, or system release activities

Experience maintaining system documentation, process guides, or knowledge bases

Strong attention to detail and ability to work accurately with data

Good organisational and administrative skills

Strong communication and stakeholder engagement skills

Competent Microsoft Office skills, particularly Excel

Ability to prioritise workloads and manage multiple tasks effectively

A proactive approach to problem solving and continuous improvement

Desirable Skills & Experience

Experience supporting Oracle quarterly updates and releases

Experience coordinating Oracle Service Requests (SRs)

Experience creating or maintaining technical configurations

Experience within HR, Payroll, Higher Education, or other large complex environments

Exposure to ServiceNow or similar IT Service Management platforms