Out of Hours 2nd Line IT Support Analyst

Out of Hours 2nd Line IT Support Analyst Location: Borehamwood, WD6 1JD Salary: £35,000 per annum + Overtime + Excellent Benefits! Contract: Full time, Permanent Hours: Shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends. Benefits: 24 days holiday plus bank holidays, day off on your birthday, Medical Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Private Health Insurance after 2 years' service At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn’t stop at our customers. We’re just as focused on our team! If you’re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. Are you a 2nd Line Support Engineer ready to take the next step in your career and get more involved in project work This is an excellent opportunity to join a fast-paced technology business where you'll support clients while gaining hands-on exposure to the latest Microsoft 365, Azure and Windows Server technologies. Working across both support and project delivery, you'll troubleshoot more complex technical issues, take ownership of problems through to resolution and help deliver technology solutions for our clients. In addition to this, as our 2nd Line IT Support Analyst you will be responsible for:

• Providing 2nd Line technical support across a range of Microsoft technologies
• Troubleshooting and resolving more complex client issues
• Taking ownership of incidents and seeing them through to resolution
• Supporting the delivery and implementation of client projects
• Working with Microsoft 365, Azure and Windows Server environments
• Collaborating with colleagues to resolve technical challenges
• Continuing to build your technical knowledge and project delivery experience We're ideally looking for someone with 2-3 years' IT support experience who can demonstrate 2nd Line support and project delivery knowledge across a good mix of:
• Microsoft 365, including Exchange Online, SharePoint Online, Entra ID and Microsoft Intune
• Microsoft Azure
• Windows Server 2025 and previous versions
• SQL Server
• Active Directory
• PowerShell scripting
• Windows networking, including TCP/IP, DNS and DHCP
• Routing, switching and firewalls You'll also ideally hold relevant Microsoft Associate or Expert certifications. Don't worry if you haven't worked extensively with every technology on the list. We're particularly interested in people with a strong Microsoft foundation, a genuine enthusiasm for technology and the drive to keep learning. Why Join Chalkline
• Work with the latest Microsoft technologies
• Gain industry-recognised certifications
• Be part of a friendly, supportive team that values quality and professionalism
• Receive continuous learning and development opportunities
• Make a real impact in a growing business Plus free parking, training programmes and much more! Ready for your next step If you've built a solid foundation in 2nd Line IT support and you're ready for more responsibility, more project exposure and the opportunity to develop your Microsoft cloud skills, we'd love to hear from you. Apply today and take the next step in your IT career. If your CV is of interest, you will be contacted to complete a video application. We cannot proceed with your application without this, please do keep an eye out! No agencies please