Outreach Worker – Rough Sleeping

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday covering early (6AM - 2PM & 8AM - 4PM) shifts. You will work one outreach shift (6AM - 2PM) per week. Temporary cover is required for approximately 2 months.

Please note: this is an outreach working role and involves travelling across the borough of Camden supporting clients in the community. When on an outreach shift, you will be street based between 6AM - 9AM, then office based for the rest of the shift.

In this position, you will be expected to;

• Hold a caseload of approximately 12 key clients
• Carry out assertive, street-based outreach across Camden to identify, engage and support people who are sleeping rough or at immediate risk of rough sleeping, including people who may be sceptical of services or have had previous negative experiences.
• Work predominantly at the service hub, supporting hub-based assessment, engagement, and casework
• Work within a 'No Wrong Door' approach, supporting people wherever and however they engage, which may include meeting clients early in the morning on outreach, supporting them to access the hub later that day, or working alongside partners to remove barriers that have kept them excluded in the past
• Build trust through consistent, respectful engagement - offering practical support and clear information and maintaining persistence without pressure or judgement.
• Respond promptly to referrals, intelligence, and hotspot activity, prioritising safety, continuity, and risk reduction.
• Prevent new episodes of rough sleeping by providing co-located outreach at key locations with trusted referral partners
• Undertake street counts, women's census, and working collaboratively to deliver targeted and intensive support addressing the needs of people within hotspots and encampments.
• Complete initial street-based assessments and contribute to coordinated support planning, ensuring people understand their options and are supported to access them
• Support people to access accommodation and move-on pathways, including emergency accommodation and longer-term housing routes, alongside relevant advice and advocacy.
• Provide practical, person-centred support to reduce barriers (e.g., attending appointments, supporting documentation, navigating services, advocacy with agencies).
• Complete proportionate risk assessments and risk management plans
• Identify and respond to safeguarding concerns, escalating appropriately and contributing to multi-agency risk management where required.
• Work in ways that are trauma-informed and gender-informed, recognising and responding to heightened risks linked to exploitation, abuse, coercion or self-neglect.
• Ensure all rough sleepers are offered emergency shelter during Severe Weather Emergency Protocol (SWEP) periods to preserve life.

To apply for this role, you must have;

• Experience of street-based outreach, homelessness, rough sleeping, floating support or related work with people facing multiple disadvantage
• Understanding of trauma-informed, strengths-based and psychologically informed approaches, and how to apply them in fast-paced, real-world settings
• Knowledge of safeguarding principles and confident decision-making around risk and escalation
• Understanding of the barriers people face accessing accommodation, health care and statutory support - and how to advocate effectively
• Experience working with partner agencies and contributing to coordinated support, including multi-agency forums or joint working
• Ability to build trust and engage people who may be hard to reach, distressed or disengaged with persistence, empathy and clear boundaries
• Strong organisation and case recording skills, with confidence using IT systems and databases to maintain accurate records and evidence outcomes.
• Confident working independently in the community, using professional judgement and dynamic risk assessment to keep yourself and others safe