Passenger Assistant (PA) – Adults with Special Needs

Passenger Assistant (PA) – Adults with Special Needs

Location: Herne Hill, South London (SE24) Pay Rate: £14.80 per hour Working Hours: Approximately 20–25 hours per week Payment: PAYE Working Pattern: Monday to Friday

Job Description

We are looking for a caring, reliable and responsible Passenger Assistant (PA) to support adults with special needs during their daily transport journeys.

As a Passenger Assistant, you will travel alongside a professional driver, helping passengers get to and from their destinations safely and comfortably. This role is ideal for someone who is patient, compassionate and enjoys helping others.

The successful PA (Passenger Assistant) will play an important role in ensuring passengers feel safe, supported and comfortable throughout their journeys.

Working Hours

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Morning shift: Approximately 07:30–10:30.

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Afternoon shift: Approximately 14:00–16:30.

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Days: Monday to Friday.

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Total hours: Approximately 20–25 hours per week.

Exact reporting times and working hours will be confirmed before starting.

Key Responsibilities

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Accompany adults with special needs during daily transport journeys.

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Support passengers when boarding and leaving the vehicle, where required.

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Ensure passengers' safety, comfort and wellbeing throughout the journey.

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Provide reassurance and appropriate assistance to passengers.

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Work closely with the driver to ensure safe and efficient transport.

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Monitor passengers during journeys and report any concerns or incidents.

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Communicate professionally with passengers, families, carers and relevant staff.

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Follow safeguarding, confidentiality, health and safety, and passenger care procedures.

Essential Requirements

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A clean DBS check is essential to apply.

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A caring, patient and responsible attitude.

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Good communication and interpersonal skills.

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Reliability and punctuality.

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The ability to support adults with special needs in a calm and respectful manner.

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Satisfactory references and completion of the client's required checks.

Previous experience as a Passenger Assistant (PA), care worker, support worker or in a similar role would be advantageous