People Operations Coordinator (HR & AI Curious)

Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Since 2000, we’ve proudly delivered high-quality electrical services to clients across London and the Southeast. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we invest heavily in our people, our standards, and our future. We’re growing and we’re looking for skilled professionals who want to grow with us.

The Role

Our People team is built to operate as a lean, high-performing team, designed from the ground up with AI at the centre of how we work, not bolted on afterwards. As we build toward 2027, the goal is a People function that stays small by choice - where automation carries the operational load, and the team's time goes into the people initiatives that genuinely move the business forward. We're looking for an AI-curious People Ops professional to take ownership of our people operations as they run today, and to build the automated systems that will run them tomorrow. This is a dual mandate role; from day one you're accountable for the operational processes as they currently stand while continuously looking for the parts of that work that can be templated, triggered or automated away entirely. You'll run the operational machine behind our People function, covering the full breadth of the employee lifecycle. This will include onboarding, employee relations, implementing our performance framework through to offboarding. You will be the key holder to our HRIS system and outsourced HR suppliers and vendors. You'll partner closely with our Talent Acquisition Specialist and People Leader throughout, since you will own and transform the processes that allow them to deliver. Success looks like the same volume of work getting done with steadily less manual effort, and the time that frees up going into higher-value people work rather than being absorbed by more admin. This is a one-off career opportunity for a junior people person who wants to lead the AI implementation for a people function and take ownership for the operational delivery. You will be establishing what a progressive, AI-first people operations function looks like in practice. This is a permanent, part-time role. You'll work 3 days a week, with three of those in our Hertford office on non-consecutive days. Responsibilities and Accountabilities: Recruitment Support You'll be accountable for the administrative activities associated with recruiting, that moves a warm candidate into a signed contract and a ready-to-start new hire, working in close partnership with TAS so recruitment never stalls on process or paperwork. For example coordinating interview times with candidates, and booking these in the diary; supporting the TA Specialist through the closing stages of a hire so candidates experience a fast, consistent process. Employee Lifecycle & Documentation Every document that marks a change in someone's employment - starting, changing role, going on leave, leaving - will sit with you. You will own getting the information right and getting the documents out on time. Over time, you'll progressively turn one-off drafting into generated, review-and-send workflows. Examples of the ground this covers: new starter setup, from paperwork through to BambooHR entry and induction as well as salary review letters, maternity/paternity and flexible working paperwork, and leaver documentation. HR Systems & Data Integrity You own the accuracy and structure of our data in BambooHR, treating it as the single source of truth rather than a system that gets updated when someone remembers to. That means building the reconciliation and validation habits (ideally automated ones) that catch differences before they become a problem. You will own the relationship with our system vendors and continually explore their fit to our requirements. This includes things like keeping records current through job changes, leavers and structure updates and reconciling exports and chasing missing information at the source rather than after the fact. Employee Relations & Casework You'll support employee relations casework, ensuring that issues get resolved in a timely and compliant manner. In practice, this looks like things like coordinating investigation, disciplinary and grievance meetings and managing the relationship with Croner, ACAS and legal advisers. Absence & Occupational Health You're responsible for the operational monitoring and action associated with absence management: sickness thresholds get flagged early, fit notes and return-to-work paperwork don't go missing, and OH support is in motion when it's needed. For example, running the rolling 365-day trigger report and flagging threshold breaches proactively with managers and coordinating OH referrals, DSE assessments and the resulting actions. Compliance, Policies & Records You will be responsible for completing pre-employment checks and ensuring the data is stored and logged accurately. You will also own the lifecycle of our policy and document library, so what's live is always current, correctly branded and compliant. Examples include right to work and DBS checks tracked to completion, not just initiated, training records and policy acknowledgements kept current and updating our handbook and contracts to align with latest legislation. Reporting & Insight You own the pipeline from raw HR data to insights for our monthly HR Board report, linked to ongoing business as usual metrics and performance against departmental KPIs and objectives. This includes populating the monthly KPI dashboard from source data rather than manual re-entry and assembling the board report data pack ready for analysis and commentary. Meetings, Projects & General Support You will keep the operational cadence of the wider People function moving diaries, agendas, minutes and actions that actually get chased to completion and you support project delivery across live workstreams. This looks like: coordinating diaries across managers, advisers and stakeholders, circulating agendas and turning meetings into tracked actions and owners, maintaining project plans and trackers across active workstreams

Qualifications

This role is suitable for someone early in their People career who wants to own real operational responsibility fast, and who gets energy from process, tech and seeing the impact of their work. We're weighting this role in favour of high judgement, curiosity and a ‘product builder's’ instinct over a long HR track record. If you're excited about transforming an HR operating model to reflect automation and AI enablement, that's exactly the profile we're looking for. What You'll Bring:

• Experience in HR, People Ops, recruitment or another detail-heavy administrative role.
• A genuine curiosity about AI and automation, and the initiative to go and try things without waiting to be told or shown. You’ve experimented with no-code tools, generative AI, workflow builders and so on. You will have examples of use cases that you can show us, e.g. prototypes, custom GPTs or artefacts.
• Strong organisational skills and attention to detail, with the ability to keep multiple concurrent cases, deadlines and documents on track without things slipping.
• Comfort handling sensitive, confidential information with discretion, particularly around employee relations work.
• Clear, professional written communication - you'll be drafting letters and correspondence that go to employees, managers and external advisers.
• Working confidence with an HRIS (we use BambooHR) and everyday comfort with spreadsheets and data.
• The self-direction and discipline to manage a high volume of deadline-driven work independently.

Desirable

• Exposure to UK employment and compliance processes e.g. right to work, DBS, disciplinary, grievance procedures
• Hands-on experience with automation or AI tools (e.g. Zapier, Make, ChatGPT/Claude, Lovable) in any context
• CIPD Level 3 (or working towards), or an equivalent HR/People foundation
• Experience pulling together reporting or dashboards from operational data.

What We Offer

At Fixatex, we believe great work deserves great rewards. You can expect:

• Competitive salary based on experience
• Private healthcare contribution
• 25 days annual leave plus bank holidays (pro-rated)
• Supportive wellbeing policies
• Ongoing training and development in our purpose-built training centre
• Clear progression opportunities
• A genuine team environment where everyone’s input matters
• A supportive workplace that recognises the need for flexibility
• Regular team events and celebrations
• £1000 employee referral scheme Our Values We’re proud of the culture we’ve built and are looking for people who live by our values:
• Care like it’s family
• Ownership at every level
• One team with integrity
• Keep raising the bar We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit. Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential