People Service Centre Administrator

Job Title: People Service Centre Administrator

Location: Glasgow Head Office (Hybrid: 4 days office / 1 WFH)

Contract Type: Fixed Term Contract (6 months)

Working Hours: 37.5 Hours Per Week

Salary: £25,468.38 Total Salary + great company benefits

Job Purpose:

The Support Administrator is responsible for the processing of all people support administration activities, working with colleagues in onboarding and Employee Relations to ensure a reliable, first-class service is offered to all customers.

Key Accountabilities:

Ensure the People System is updated consistently, accurately and all relevant documents are uploaded or each colleague.

Ensure the People drive is used appropriately, avoiding duplication and streamlining where possible.

Create Cascade records for hourly paid colleagues and complete the relevant checklist each time, ensuring holiday balances are accurate and uploaded correctly.

Chase any non-compliance to ensure all hourly colleagues have all relevant documentation on file.

Validate new starter Right to Work documentation.

Process leavers on the People System.

Process contract changes on the People System.

Peer-check new starter entries.

Ad-hoc administration tasks issued by your line manager.

Build rapport with peers, managers, and the payroll department through consistent, confident and open communication.

Ensure compliance with General Data Protection Regulations (GDPR) regulations.

Knowledge, Skills and Abilities

• Knowledge or previous experience working within administration

• Good working knowledge of Working Time Directive and UK Right to Work regulations

• Good working knowledge of General Data Protection Regulations (GDPR)

• Excellent customer service skills

• Excellent communication skills

• Time-management skills

• Ability to work under pressure

What We Offer

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

• 33 Days Holiday (Inc. Bank Holidays)

• Private Pension

• HealthShield Cashback Plan - Reclaim part of your dental/optical costs.

• OneCity – Employee Discount Platform

• Employee Value Awards up to the value of £250

• Access to Costco Personal Membership Subscription

• Mental and Physical Health Services (Wisdom, Thrive, SkinVision)

• Electric Car Scheme (Criteria Applies)

• First Bus Commuter Club – Discounted Bus Travel

We are committed to being a menopause-friendly employer, creating an inclusive workplace where colleagues feel supported, valued and able to thrive at every stage of their career