Policy, Research & Engagement Officer

Your new company
Hays are delighted to be recruiting on behalf of a respected public sector organisation that provides support, information and advocacy services to individuals who have been impacted by challenging and sensitive life experiences. This organisation is committed to delivering a person-centred, trauma-informed service while helping shape policy, research and stakeholder engagement across a high-profile area of public interest.

Your new role
As Policy, Research & Engagement Officer, you will act as the first point of contact for enquiries, providing information, guidance and signposting to relevant support services. You will engage with stakeholders in a sensitive and professional manner, ensuring a trauma-informed and person-centred approach at all times.Key duties will include:

• Managing incoming enquiries from service users and stakeholders.
• Providing information, advice and guidance, referring individuals to appropriate specialist and general support services where required.
• Maintaining accurate records using a case management system or similar database.
• Ensuring all personal and sensitive information is handled in accordance with data protection requirements.
• Collating, analysing and preparing information to support senior colleagues in delivering key organisational objectives.
• Undertaking research and information gathering to support policy development activities.
• Monitoring enquiries and engagement activity and producing statistical reports.
• Assisting with the development of communications materials and stakeholder updates.
• Monitoring media coverage and relevant developments across the sector.
• Supporting website and digital communication activities to raise awareness of the organisation's work.
• Providing administrative and coordination support to meetings, panels and advisory groups.

What you'll need to succeed

• Experience in an engagement, advisory or customer-facing role involving interaction with service users, clients or stakeholders.
• Knowledge and understanding of trauma-informed approaches.
• Experience supporting policy development, research projects or drafting written materials such as briefing papers, reports or guidance documents.
• Experience gathering and analysing evidence to support decision-making and policy recommendations.
• Experience handling confidential and personal data to a high standard.
• Experience creating communication materials for a range of audiences.
• Experience producing reports and presenting statistical information.
• Strong relationship-building skills with a variety of internal and external stakeholders.
• Excellent organisational skills with the ability to manage competing priorities and respond to changing demands.
• Strong IT skills, including information management systems, databases and Microsoft Office applications.
• An understanding of the role of media, social media and the wider political and public affairs environment.

Desirable Criteria

• Experience supporting victims, survivors or other vulnerable groups within an engagement, advisory or support capacity.

What you'll get in return

• Hybrid working
• Office based in Belfast City Centre
• £15.83 per hour
• 6 months with potential for extension

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk