Polish Speaking Customer Support

Polish Speaking Customer Support / First Line Incident Advisor

Fluent Polish and English essential

Contract: Permanent | 40 hours per week Working hours: Shifts between 5:30am and 10pm, Monday-Sunday (5 days out of 7) Working arrangement: Remote, hybrid or office-based depending on location (all applications considered!)

SF Recruitment are working with an established business to recruit a Polish Speaking Customer Support / First Line Incident Advisor.

Please note: Fluent Polish and English, both written and spoken, are essential for this role. Applications from candidates who do not speak both languages fluently cannot be considered.

This is a customer-focused role supporting clients with technical enquiries, helping resolve issues and ensuring customers receive a professional and efficient service.

Previous technical support experience isn't essential, as full training will be provided. We're particularly interested in people with strong customer service skills, a logical approach to problem-solving and the confidence to communicate with customers in both Polish and English.

The role

• Providing first-line customer and technical support in Polish and English.
• Responding to customer enquiries via telephone, email and support systems.
• Troubleshooting reported issues and guiding customers through potential solutions.
• Logging incidents and maintaining accurate customer records.
• Escalating more complex issues to second-line technical support.
• Keeping customers informed of progress and next steps.
• Working to agreed response times and service standards.
• Monitoring shared inboxes and ensuring enquiries are dealt with promptly.

What we're looking for

• Fluent Polish and English - written and spoken (essential).
• Strong customer service and communication skills.
• Confidence handling telephone and email enquiries.
• Good attention to detail and accurate data entry skills.
• A logical approach to problem-solving.
• Comfortable learning new systems and processes.
• Flexibility to work shifts, including some weekends.

Experience in customer service, contact centres, help desks or technical support would be beneficial, but is not essential.

Working hours

This is a permanent position working 40 hours per week, across five days out of seven.

Shifts fall between 5:30am and 10pm (8 hour shift), including some weekend working, typically one weekend day every other week.

Benefits

• Additional paid day off for your birthday.
• Holiday buy/sell scheme.
• Sick pay increasing with service.
• Paid volunteering day.
• Employee counselling support.
• Google-accredited training.
• Salary increases following successful completion of probation and for additional supported languages.

If you're fluent in Polish and English, enjoy helping customers and are interested in developing technical support skills, we'd like to hear from you