Product and Consumer Knowledge Manager

Product and Consumer Knowledge Manager

Location: Bedford

The Vacancy

Swiss Precision Diagnostics (SPD) is a world leader in the research, design and supply of advanced consumer diagnostic products. SPD is a joint venture between Procter and Gamble (P&G) and Abbott; and our brand Clearblue, is recognised worldwide for delivering accurate home pregnancy and fertility monitoring tests.

We are looking for a Product and Consumer Knowledge Manager to join our Quality and Customer Assurance team on a full-time, permanent contract.

The role will be based at our Innovation Centre in Bedford, UK with an option for hybrid working.

The Product and Consumer Knowledge Manager leads SPD’s Product and Consumer Knowledge Capability, transforming consumer intelligence, product performance data and post-market insights into actionable recommendations that drive innovation, product improvement and business growth. Reporting to the Global Quality and Customer Assurance Director, the role acts as the voice of the consumer, ensuring insights are embedded throughout the product lifecycle.

The role provides expert leadership and guidance on post-market surveillance, complaint management and consumer intelligence activities, supporting the identification of unmet consumer needs, product risks and opportunities for continuous improvement. The successful candidate will work closely with cross-functional teams to ensure consumer and product experiences inform product development, lifecycle management and business decision-making.

The role also leads the development of SPD’s Product and ConsumerKnowledgeStrategy, including the adoption of digital and AI-enabled technologies that improve insight generation, reporting and knowledge management. The role is responsible for ensuring robust processes, governance and systems are in place to capture, analyse and share product and consumer intelligence across the organisation.

We're looking for someone with a degree in Life Sciences, Human Factors or a related discipline (or equivalent experience) and significant experience within regulated diagnostic, medical device or digital health industries. Candidates should have strong knowledge of ISO 13485, post-market surveillance, complaint handling and risk management processes, together with experience analysing consumer and product performance data to generate meaningful insights and drive improvement.

Experience leading teams, influencing product development decisions and driving change within regulated environments would be highly advantageous. Strong communication, coaching and stakeholder management skills are essential, along with the ability to translate complex data into clear, actionable recommendations that improve products, consumer outcomes and business performance.

We Can Offer You:

Hybrid working Annual discretionary bonus 25 days paid annual leave plus bank holidays Company pension scheme including competitive employer’s contribution Private Medical Insurance package with additional medical cash plan scheme Enhanced maternity and paternity pay Company supported employee Health and Wellbeing programme Life assurance Free electrical car charging points Beautiful parkland setting with excellent transportation links to Cambridge, Milton Keynes and London (road and rail)

If you require any reasonable adjustments to support you, at any stage during the application process, just let us know how we can help.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

The Company

Swiss Precision Diagnostics GmbH (SPD) is a world leader in the research, design and marketing of advanced consumer diagnostic products.

Our SPD research centre is at the cutting edge of innovation and is fully engaged in the development of reliable diagnostic products to empower women on their reproductive journey. We are committed to answering the needs of our existing and future consumers, through a continuous flow of new and innovative products.

Interested

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