Product Owner - KDS

Lead Technical Product Owner

• Outside IR35
• 3-days per week on-site We are seeking an experienced Lead Technical Product Owner to join a leading FMCG firm, taking ownership of its customer-facing touchscreen ordering products and Kitchen Display System (KDS). Essential: Candidates must have a background in hospitality technology, with direct experience of touchscreen ordering systems and Kitchen Display Systems (KDS). Experience in quick-service restaurants, retail technology or other multi-site hospitality environments is highly relevant.

Key Responsibilities

• Own and maintain product roadmaps, goals and prioritised backlogs for touchscreen ordering and KDS.
• Lead product discovery, validate user needs and translate customer and operational requirements into clear user stories, acceptance criteria and measurable outcomes.
• Improve the customer ordering journey, including product selection, basket building, recommendations, payments and order completion.
• Enhance kitchen production and fulfilment workflows, focusing on order routing, accuracy and operational efficiency.
• Work closely with UX, Architecture, Engineering, Store Operations and Delivery teams to manage technical dependencies and inform product decisions.
• Use customer insight, product data and operational feedback to measure performance and prioritise improvements.
• Provide product leadership and coaching to Business Analysts. Essential Experience:
• Proven product ownership experience across complex customer-facing or operational technology products.
• Hands-on experience with hospitality technology, touchscreen ordering and KDS.
• Understanding of POS integrations, payments, menus, pricing, APIs and connected technology platforms.
• Strong product discovery, backlog management, stakeholder engagement and evidence-led prioritisation skills.
• Experience working collaboratively with UX, Engineering, Architecture and operational teams in an Agile environment. More information available on successful application