Product Support Engineer

Are you a technical problem solver looking for a new opportunity with a growing technology business? Our client is looking for a Solutions and Product Support Engineer to support IP/IoT, electronic and software-based systems. Experience with fire alarms, Nurse Call, access control, BMS or similar systems would be advantageous, but attitude, problem-solving ability and willingness to learn are equally important.

Product Support Engineer

Permanent | £40,000 DOE | Monday–Thursday 9–5, Friday 9–4 | Wolverhampton

Job Description

Provide technical support to customers and internal teams. Troubleshoot electronic, IP and software-based systems remotely and on site. Support product development, testing and implementation. Provide customer training and technical guidance. Produce technical documentation and resolve/escalate issues.

Essential Experience/Skills

Electrical/electronic or technical systems experience. Understanding of IP/networked systems. Strong fault-finding and problem-solving skills. Experience with fire alarms, Nurse Call, access control, BMS or similar is desirable. Strong communication skills and a willingness to learn.

Company Benefits

25 days holiday + bank holidays Bonus scheme Pension & salary sacrifice Healthcare cash plan Life assurance Employee discounts, share scheme and other benefits

If you feel you’re a good fit for this position, please click ‘apply