Production Account Manager

Our client is a trusted technical partner to the world’s most ambitious productions, from studio features to high-end television and broadcast. Operating across the UK, the company specialises in video, RF, data, DIT, networking, and comms, with a focus on supporting physical production by connecting people and technology. The company’s commitment to innovation, technical excellence, reliability, and support has established it as the leading specialist in its field.

The business is seeking an Account Manager to become an integral part of its growing and very busy production support team. This exciting opportunity is often highly pressured and requires a self-motivated, focused and highly organised individual with excellent communication skills and a strong work ethic to help the company support many of the biggest feature film, TV and broadcast productions based in the UK. The ideal candidate will have the ability to build relationships and be comfortable networking with Production Managers, Producers, and clients, but also enjoy working in the detail of processing quotes, bookings, schedules and logistics, and ensuring the many processes are followed and information is captured correctly and shared with the correct team.

Role and Responsibilities

• Taking full ownership of account management from initiation to closure, overseeing every stage in between.

• Managing production accounts, acting as the main day-to-day point of contact and ensuring timely responses to clients across all communication channels.

• Developing and maintaining good customer and crew relationships.

• Creating and managing customer quotes by utilizing kit lists and schedules to ensure equipment availability.

• Compiling deal documentation, handling negotiations, and overseeing the entire deal process.

• Demonstrating strong team coordination and delegation skills with the ability to manage high workloads and changing priorities.

• Completing tasks according to process, and challenging when they can be done more efficiently.

• Collaborating with accounts to address and resolve account-related queries.

• Coordinating with internal departments to handle support requests, repairs, and logistics.

• Researching and updating customer databases and asset management systems.

• Attending and contributing to weekly meetings as required.

• Attending networking events.

Skills and Experience Previous Experience Essential

• Experience working within a film production office, broadcast or live events production company

The experience required is as follows:

• Acting as point of contact for external clients

• Managing multiple productions and deadlines simultaneously.

• Being accountable for client projects.

• Building relationships with Production Managers, Producers, Production Coordinators and Heads of Department or similar position.

• Managing enquiries and converting opportunities into confirmed bookings.

• Handling client issues professionally and finding practical solutions.

• Liaising with other departments to ensure smooth project delivery.

• Knowledge of production workflows in your relevant experience.

• Excellent interpersonal skills, with the ability to build and maintain strong relationships and customer rapport.

• Excellent verbal and written communication skills.

• Self-motivated and capable of using initiative working independently under pressure.

• Positive, can-do attitude with a conscientious and dependable work ethic.

• Highly organised with strong time management and prioritisation skills.

• Quick learner with the ability to adapt to new systems and processes efficiently.

Desirable

• 3+ years' experience in film, television, broadcast, or live events production.
• Knowledge of production crew structures and departmental requirements.
• Apple OS with ability to learn new programs quickly
• Previous experience of CMS tools would be beneficial
• Interest in film

What does success look like in this role?

The successful candidate will have strong planning skills and enjoy managing multiple, shifting priorities. The company’s account managers work across numerous projects, so the successful candidate must be able to multitask while meeting tight deadlines. A key challenge in day-to-day account management is anticipating how today’s decisions will affect other teams and future jobs. The successful candidate will therefore be a proactive problem-solver who can identify issues and recommend practical, effective long-term solutions.

The successful candidate will never leave a task uncompleted as they are thorough and methodical, always wanting to tie up loose ends. The successful candidate will have excellent interpersonal skills and will be proactive, inquisitive and determined to find the right solution, following established processes while identifying and constructively challenging opportunities to improve efficiency.

This position is admin heavy so the right person will be process driven with strong attention to detail but also be flexible when client and company demands change. As well as internal communication, you must also be comfortable calling up external clients to clarify and negotiate on job requirements and logistics. Discretion and trust are needed in this role, not only due to the industry but for the company because it handles sensitive information related to ongoing and upcoming projects.

Working Conditions

• 40 hours per week, working shifts within the company’s main business hours of 8am to 6pm Monday to Friday - with flexibility to work outside of these hours when required. Due to the nature of the industry, requirements do not always fit the standard working week and on occasion overtime hours are required.

• Based in Buckinghamshire, working a minimum of 3 days per week in the office, once a successful onboarding has been completed